Russian Call Center in Lisbon

Cross Border Talents; Lisboa; On-site; EUR 18,000 - 32,000; Full time

Benefits offered by this job

Meal Allowance

Health and Life Insurance

Onsite Work

Relocation Package

Job summary

Cross Border Talents in Lisbon is seeking a Russian Call Center specialist to join a dynamic, team-oriented environment where customer service is a priority. You will act as the main contact for users, assisting via email, chat, phone and social media to resolve issues and ensure a smooth customer experience.

Requirements include fluent Russian (C1/C2) and English (B2), EU citizenship or Portuguese residency, strong analytical and communication skills, and a proactive mindset.

Qualifications

• Fluent Russian (C1/C2) and English (B2).
• EU citizenship or valid Portuguese residency card.
• Strong analytical, creative, and communication abilities.
• Professional, detail-oriented, proactive, and eager to learn in the travel field.

Responsibilities

• Provide timely and professional support across multiple communication channels.
• Help customers with account creation, password recovery, billing questions, and identity verification.
• Identify and resolve technical issues while keeping customers updated.
• Maintain a positive, solution-focused attitude in all interactions.
• Record and manage cases accurately following internal processes.
• Work closely with internal teams to improve service delivery.
• Share feedback and ideas to enhance the overall customer experience.

Skills

Russian (C1/C2)

English (B2)

Job description

About the job Russian Call Center in Lisbon

Grow Your Career as a Call Center

If you enjoy helping people and transforming challenges into positive outcomes, this role offers a great opportunity in a dynamic, team-focused environment where outstanding customer service is a priority. It’s ideal for individuals who are empathetic, strong communicators, and focused on finding solutions.

Role Overview:

As a Call Center, you will act as the main contact point for users, offering support through email, chat, phone, and social media. You’ll handle a range of requests—from account support and billing questions to technical troubleshooting—ensuring customers receive smooth and effective assistance throughout their experience.

Key Responsibilities:

• Provide timely and professional support across multiple communication channels
• Help customers with account creation, password recovery, billing questions, and identity verification
• Identify and resolve technical issues while keeping customers updated
• Maintain a positive, solution-focused attitude in all interactions
• Record and manage cases accurately following internal processes
• Work closely with internal teams to improve service delivery
• Share feedback and ideas to enhance the overall customer experience

Requirements:

• Language Skills: Fluent in Russian (C1/C2 level) and English (B2 level)
• Eligibility: EU citizenship or valid Portugueseresidency card
• Skills: Strong analytical, creative, and communication abilities
• Mindset: Professional, detail-oriented, proactive, and eager to learn and grow in the Travel field

Why Join Us:

• Competitive Salary: We offer attractive compensation that reflects your skills and experience, recognising and rewarding your contributions
• Meal Allowance: Enjoy a meal allowance to keep you energised during working hours
• Health and Life Insurance: Benefit from comprehensive coverage to support your well-being.
• Onsite Work: Be part of a dynamic and collaborative team environment
• Relocation Package: Receive support if relocating to ensure a smooth transition