Russian Customer Support Specialist — Lisbon (Onsite)

Cross Border Talents; Lisboa; On-site; EUR 30,000 - 40,000; Full time

Benefits offered by this job

Competitive Salary

Meal Allowance

Health and Life Insurance

Onsite Work Environment

Relocation Package

Job summary

A customer support company in Lisbon is seeking a Russian Customer Support Specialist. You will handle inquiries via phone, chat, and email, resolving account and technical issues. The ideal candidate is fluent in Russian and has some experience in customer support. This position offers competitive salary and benefits, including a meal allowance and health insurance.

Qualifications

• C2 level fluency in Russian required.
• 0-1 year of experience in customer support preferred.
• Strong analytical and communication skills essential.

Responsibilities

• Provide support through various channels.
• Resolve account, financial, and technical issues.
• Build relationships with clients in the sports industry.

Skills

Fluent in Russian

Strong leadership skills

Analytical skills

Communication skills

Eagerness to learn and grow

Job description

Russian Customer Support Specialist in Lisbon

About the job Russian Customer Support Specialist in Lisbon

Take Your Career to the Next Level!

We're looking for a dynamic Customer Support Specialist to join our innovative and driven team. If you're flexible, personable, and thrive in a fast-paced setting, this role might be the perfect opportunity for you!

Role Overview:

As a Customer Support Specialist,you will handle customer inquiries through phone, chat, email, and social media, addressing account, technical, and financial issues. Your work will play a key role in enhancing customer satisfaction and improving operational processes.

Key Responsibilities:

• Provide top-notch support through phone, chat, email, and social media
• Resolve issues related to account setup, verification, logins, financial matters, and technical problems
• Act as a trusted advisor, particularly to clients in the sports industry
• Respond swiftly to inquiries, feedback, and concerns
• Build strong relationships with clients through clear, effective communication
• Maintain high service standards in accordance with company policies
• Suggest improvements to processes to elevate the overall customer experience

Requirements:

• Fluent in Russian (C2 level)
• EU Citizenship or Portuguese Residency Card
• 0-1 year experience in customer support
• Strong leadership, analytical, and communication skills
• Eagerness to learn and grow

Why Join Us:

• Competitive Salary: We offer attractive compensation that reflects your skills and experience, recognizing and rewarding your contributions
• Meal Allowance: Enjoy a meal allowance to keep you energized during working hours
• Health and Life Insurance: Benefit from comprehensive coverage to support your well-being.
• Onsite Work Environment: Thrive in a collaborative and communicative office setting
• Relocation Package: Receive support if relocating to ensure a smooth transition

Ready to take on this exciting opportunity? Apply today, and let’s connect!