Romanian Speaking Fitbit Customer Support Specialist - Work In Sofia, Bulgaria

Mercier Consultancy Group; Portugal; Presencial; EUR 20.000 - 27.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Relocation package

Health insurance

Training

Performance bonus

International work culture

Descripción de la vacante

Mercier Consultancy Group is seeking a Romanian-speaking Fitbit Customer Support Specialist to assist users across Bulgaria, delivering health-tech support with a focus on wellness. You will troubleshoot device issues, guide users through synchronization and data tracking, and collaborate with international teams to improve Romanian-market support.

Relocation is provided with housing options and ongoing career development.

Formación

• Fluency in Romanian (written and spoken).
• Proficient English for international collaboration.
• Experience in customer service or tech support is valued.

Responsabilidades

• Provide high-quality technical and product support to customers using Fitbit devices and the health-tracking platform.
• Guide users through device synchronization, data tracking, and feature optimization.
• Troubleshoot hardware and software issues to ensure a seamless user experience.
• Maintain accurate customer records with strong data protection standards.
• Gather user feedback to support product innovation.
• Collaborate with international teams to share best practices and enhance Romanian-market support.

Conocimientos

Romanian language proficiency

English proficiency

Customer service experience

Problem-solving skills

Descripción del empleo

Romanian Speaking Fitbit Customer Support Specialist

About Mercier Consultancy Group

Mercier Consultancy Group is a premier European recruitment and BPO firm dedicated to connecting top-tier talent with industry-leading global brands. We pride ourselves on facilitating career-defining opportunities and are currently expanding our reach by staffing exceptional Romanian-speaking jobs for our world-renowned fitness technology partners.

Job Overview

We are seeking a passionate health enthusiast for a Romanian Speaking Fitbit Customer Support Specialist position in Bulgaria. This unique role within the fitness and wellness industry allows you to empower users on their wellness journeys while enjoying a vibrant expatriate life in the heart of the Balkans.

Key Responsibilities

• Provide high-quality technical and product support to customers using Fitbit devices and the health-tracking platform.

• Promote fitness and wellness goals by guiding users through device synchronization, data tracking, and feature optimization.

• Troubleshoot hardware and software issues to ensure a seamless user experience in the health-tech ecosystem.

• Maintain accurate customer records while ensuring the highest standards of data protection and service excellence.

• Contribute to the ongoing growth of the fitness and wellness industry by gathering user feedback for product innovation.

• Collaborate with international teams to share best practices and enhance support protocols for the Romanian market.

• Native or fluent Romanian (spoken and written) for our Romanian-speaking jobs.

• Proficient level of English to communicate within our international professional environment.

• Valid EU passport (mandatory requirement for relocation).

• A genuine passion for fitness, wellness, and personal health technology.

• Strong problem-solving skills and a customer-centric mindset tailored to the fitness sector.

• Previous experience in customer service or tech support is highly valued for this position in Bulgaria.

What We Offer

• Competitive Monthly Salary
• Fully Paid Training on industry-leading fitness technology
• Comprehensive Health Insurance
• Fully Paid Relocation Package (flight, transfer, hotel accommodation upon arrival)
• Lucrative Monthly Performance Bonus
• A vibrant international work culture with career development prospects in Bulgaria
• And Much More…

Life in Bulgaria

Sofia is rapidly becoming the top destination for jobs in Bulgaria, offering a harmonious blend of historical charm and modern urban convenience. The city enjoys a temperate climate, providing stunning mountain views and a welcoming atmosphere that makes living in Bulgaria an unforgettable experience for international professionals.

Relocating to Bulgaria is a seamless process with our support, allowing you to enjoy a high quality of life with affordable living costs and world-class cuisine. From vibrant nightlife to outdoor adventures, Bulgaria is the perfect backdrop for your next career chapter in the fitness and wellness sector.