Romanian Fitbit Support Specialist — Relocation to Bulgaria

Mercier Consultancy Group; Portugal; On-site; EUR 20,000 - 27,000; Full time

Benefits offered by this job

Relocation package

Health insurance

Training

Performance bonus

International work culture

Job summary

Mercier Consultancy Group is seeking a Romanian-speaking Fitbit Customer Support Specialist to assist users across Bulgaria, delivering health-tech support with a focus on wellness. You will troubleshoot device issues, guide users through synchronization and data tracking, and collaborate with international teams to improve Romanian-market support.

Relocation is provided with housing options and ongoing career development.

Qualifications

• Fluency in Romanian (written and spoken).
• Proficient English for international collaboration.
• Experience in customer service or tech support is valued.

Responsibilities

• Provide high-quality technical and product support to customers using Fitbit devices and the health-tracking platform.
• Guide users through device synchronization, data tracking, and feature optimization.
• Troubleshoot hardware and software issues to ensure a seamless user experience.
• Maintain accurate customer records with strong data protection standards.
• Gather user feedback to support product innovation.
• Collaborate with international teams to share best practices and enhance Romanian-market support.

Skills

Romanian language proficiency

English proficiency

Customer service experience

Problem-solving skills

Job description

Mercier Consultancy Group is seeking a Romanian-speaking Fitbit Customer Support Specialist to assist users across Bulgaria, delivering health-tech support with a focus on wellness. You will troubleshoot device issues, guide users through synchronization and data tracking, and collaborate with international teams to improve Romanian-market support.

Relocation is provided with housing options and ongoing career development.