German-Speaking Fitbit Support Pro - Relocate to Sofia

Mercier Consultancy MD; Lisboa; On-site; EUR 20,000 - 27,000; Full time

Benefits offered by this job

Relocation package

Health insurance

Training on Fitbit systems

Performance bonus

Career development

Competitive salary

Job summary

Mercier Consultancy Group is excited to present a German Speaking Fitbit Products Support Specialist position based in Sofia, Bulgaria. The role focuses on delivering premium German-language support for Fitbit users, assisting with setup, troubleshooting, and product guidance in a fast-paced wellness tech environment.

Successful candidates will be fluent in German, hold an EU passport, and be eager to relocate.

Qualifications

• Native or fluent German (spoken and written)
• EU passport valid
• Passion for Fitness & Wellness industry
• Excellent communication and customer-centric mindset
• Experience in technical support or customer service is a plus
• Willing to relocate to Sofia, Bulgaria

Responsibilities

• Provide world-class customer support to Fitbit users in German
• Assist customers with product setup, sync issues and troubleshooting of trackers
• Promote health-conscious habits and advise on wellness features
• Document and resolve inquiries with high accuracy and speed
• Stay updated on wearable fitness tech and new product features
• Collaborate with international teams to improve service protocols
• Meet performance metrics for the role in Bulgaria

Skills

German language

Customer service

Communication skills

Job description

Mercier Consultancy Group is excited to present a German Speaking Fitbit Products Support Specialist position based in Sofia, Bulgaria. The role focuses on delivering premium German-language support for Fitbit users, assisting with setup, troubleshooting, and product guidance in a fast-paced wellness tech environment.

Successful candidates will be fluent in German, hold an EU passport, and be eager to relocate.