German Speaking Fitbit Products Support Specialist - Work In Sofia, Bulgaria

Mercier Consultancy MD; Lisboa; On-site; EUR 20,000 - 27,000; Full time

Benefits offered by this job

Relocation package

Health insurance

Training on Fitbit systems

Performance bonus

Career development

Competitive salary

Job summary

Mercier Consultancy Group is excited to present a German Speaking Fitbit Products Support Specialist position based in Sofia, Bulgaria. The role focuses on delivering premium German-language support for Fitbit users, assisting with setup, troubleshooting, and product guidance in a fast-paced wellness tech environment.

Successful candidates will be fluent in German, hold an EU passport, and be eager to relocate.

Qualifications

• Native or fluent German (spoken and written)
• EU passport valid
• Passion for Fitness & Wellness industry
• Excellent communication and customer-centric mindset
• Experience in technical support or customer service is a plus
• Willing to relocate to Sofia, Bulgaria

Responsibilities

• Provide world-class customer support to Fitbit users in German
• Assist customers with product setup, sync issues and troubleshooting of trackers
• Promote health-conscious habits and advise on wellness features
• Document and resolve inquiries with high accuracy and speed
• Stay updated on wearable fitness tech and new product features
• Collaborate with international teams to improve service protocols
• Meet performance metrics for the role in Bulgaria

Skills

German language

Customer service

Communication skills

Job description

German Speaking Fitbit Products Support Specialist

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment and BPO firm, dedicated to connecting top-tier talent with industry-leading global brands. We take pride in facilitating career-defining opportunities within the European market, ensuring our candidates find the perfect fit for their professional ambitions.

Job Overview

We are thrilled to offer an exceptional opportunity for a German Speaking Fitbit Products Support Specialist position in Bulgaria. This role is perfect for a fitness enthusiast eager to provide high-quality support within the dynamic Fitness & Wellness sector while enjoying a life-changing move to one of Europe's most vibrant capitals.

Key Responsibilities

• Provide world‑class customer support to users of Fitbit wearable technology, ensuring a seamless experience in the Fitness & Wellness industry
• Assist customers with product setup, synchronization issues, and general troubleshooting of activity trackers
• Champion the brand by promoting health‑conscious habits and providing expert advice on wellness‑related product features
• Document and resolve customer inquiries with high precision, maintaining our reputation for excellence in German‑speaking jobs
• Stay updated on the latest advancements in wearable fitness tech to provide informed guidance to our user base
• Collaborate with international teams to refine service protocols and elevate the overall user experience
• Contribute to the success of this German Speaking Fitbit Products Support Specialist position in Bulgaria by consistently meeting performance metrics

Requirements

• Native or fluent German (spoken and written) is mandatory for this role
• Valid EU passport (mandatory)
• A genuine passion for the Fitness & Wellness industry and an active, healthy lifestyle
• Exceptional communication skills and a customer‑centric mindset
• Previous experience in technical support or customer service is a distinct advantage
• Eagerness to relocate to Sofia for one of the most exciting jobs in Bulgaria

Benefits

What We Offer

• Competitive Monthly Salary
• Fully Paid Training on Fitbit systems and wellness technology
• Comprehensive Health Insurance package
• Fully Paid Relocation Package (flight, transfer, hotel) to facilitate your move to Bulgaria
• Attractive Monthly performance Bonus based on your commitment and success
• Professional development within the lucrative Fitness & Wellness industry
• And Much More..

Life in Bulgaria

Bulgaria is a hidden gem in Eastern Europe, offering a perfect blend of historic charm, breathtaking mountain landscapes, and a vibrant modern lifestyle. Residents of Bulgaria enjoy a mild climate, a thriving social scene, and a low cost of living that allows for a high quality of life, making it a highly desirable destination for those seeking the best German‑speaking jobs.

Our relocation package ensures your transition to Bulgaria is seamless and stress‑free. Whether you are exploring the delicious local cuisine, enjoying the nightlife, or taking weekend trips to the nearby ski resorts or the Black Sea coast, Bulgaria offers something for everyone. Join our team and secure your future in one of the most promising jobs in Bulgaria today.