Dutch Speaking Fitbit Products Support Specialist - Work In Sofia, Bulgaria

Mercier Consultancy MD; Portugal; On-site; EUR 13,000 - 20,000; Full time

Benefits offered by this job

Competitive Salary

Training Provided

Health Insurance

Relocation Package

Performance Bonus

Career Growth

Job summary

Mercier Consultancy Group is seeking a Dutch-speaking Fitbit Products Support Specialist to join its Sofia-based team, helping Dutch-speaking users with world-class customer support.

You will troubleshoot wearable device issues, educate users on health-tracking features, and strive to meet KPIs while delivering empathetic, professional assistance in a fast-paced environment.

Qualifications

• Native or fluent Dutch (spoken and written).
• Valid EU passport (mandatory).
• Passionate interest in fitness and wellness industry and wearable technology.
• Excellent communication skills with a customer-centric mindset.
• Willingness to relocate to Sofia, Bulgaria, for this on-site opportunity.
• Prior experience in technical support or customer service is considered an advantage for this role.

Responsibilities

• Provide world-class customer support for Dutch-speaking clients navigating Fitbit fitness and wellness products.
• Troubleshoot technical issues related to wearable devices, synchronization, and mobile application connectivity.
• Educate users on health-tracking features to help them achieve their personal wellness and fitness goals.
• Maintain high levels of customer satisfaction by delivering precise, empathetic, and professional assistance.
• Participate in ongoing product training to stay at the frontier of the latest fitness technology innovations.
• Contribute to the team's success by meeting established performance KPIs within our Sofia-based office.

Skills

Dutch language

Customer support

Communication skills

Job description

Dutch Speaking Fitbit Products Support Specialist

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international staffing firm dedicated to connecting top-tier talent with industry-leading corporations across Europe. As a leader in executive recruitment and BPO solutions, we pride ourselves on matching motivated professionals with rewarding career opportunities that foster growth and professional excellence.

Job Overview

We are currently seeking a motivated professional for the Dutch Speaking Fitbit Products Support Specialist position in Bulgaria to join our dynamic fitness and wellness team. In this role, you will be the primary point of contact for users of world-class health technology, ensuring their journey toward a healthier lifestyle is seamless and supported by expert technical guidance.

Key Responsibilities

• Provide world-class customer support for Dutch-speaking clients navigating Fitbit fitness and wellness products
• Troubleshoot technical issues related to wearable devices, synchronization, and mobile application connectivity
• Educate users on health-tracking features to help them achieve their personal wellness and fitness goals
• Maintain high levels of customer satisfaction by delivering precise, empathetic, and professional assistance
• Document and esc…
• Participate in ongoing product training to stay at the frontier of the latest fitness technology innovations
• Contribute to the team's success by meeting established performance KPIs within our Sofia-based office

Requirements

• Native or fluent Dutch (spoken and written)
• Valid EU passport (mandatory)
• Passionate interest in the fitness and wellness industry and wearable technology
• Excellent communication skills with a customer-centric mindset
• Willingness to relocate to Sofia, Bulgaria, for this on-site opportunity
• Prior experience in technical support or customer service is considered an advantage for this role

Benefits

• Competitive Monthly Salary
• Fully Paid Training
• Comprehensive Health Insurance
• Fully Paid Relocation Package (flight, transfer, hotel) is included for the right candidate
• Attractive Monthly Performance Bonus
• Excellent career development prospects in one of the most exciting Dutch-speaking jobs in the region
• And Much More..

Life in Bulgaria

Sofia is rapidly becoming the top destination for international professionals seeking unique jobs in Bulgaria, offering a perfect blend of rich history, modern city life, and stunning natural landscapes. Residents enjoy a Mediterranean-influenced climate with four distinct seasons, providing endless opportunities to explore the beautiful mountains and vibrant city parks that make Bulgaria an incredible place to work and live.

When you accept one of our Dutch-speaking jobs, you are choosing a high quality of life with an affordable cost of living. Bulgaria is famous for its world-renowned cuisine, lively culture, and welcoming expat community, ensuring that your transition to life in Bulgaria will be an exciting and rewarding adventure from day one.