Romanian-Speaking Insurance Company Customer Representative – Lisbon, Portugal

CloserHire; Lisboa; On-site; EUR 11,000 - 15,000; Full time

Benefits offered by this job

14 Salaries a Year

Accommodation Provided

Private Health Cover

Paid Training

Job summary

CloserHire is recruiting a Romanian-speaking Customer Service Representative for an insurance project in Lisbon, Portugal. You will assist clients with policy inquiries, changes, and claims, delivering a smooth and professional experience in a fast-paced environment.

The role requires Romanian (C2) and English (B2) with strong written and verbal communication skills; on-site work in central Lisbon with relocation support and paid training.

Qualifications

• Native-level fluency in Romanian (C2) and proficient in English (B2).
• Previous customer service experience is advantageous.
• Strong written and verbal communication skills.
• Team-oriented and proactive approach to customer queries.

Responsibilities

• Handle incoming calls and chats from customers with inquiries about their insurance policies.
• Process service requests in the client’s policy administration system.
• Compose and send responses to emails and letters, including contract documents and policy information.
• Conduct indexation and electronic archiving using internal document management tools.
• Manage requests for policy changes, including updating payment methods.
• Support customers with claims submissions and policy cancellations.
• Maintain a high level of service quality and meet client-specific performance targets.

Skills

Romanian language (C2)

English language (B2)

Customer service experience

Communication skills

Job description

Romanian-speaking role in Lisbon, Portugal. 920€ x 14. Relocation support included.

At a glance

• Location: Lisbon, Portugal
• Languages: Romanian
• Salary: 920€ x 14
• Start: 8/10
• Relocation: supported — details below

Perks worth knowing about

• 14 Salaries a Year
• Accommodation Provided
• Private Health Cover
• Paid Training

About the role

CloserHire is partnering with a global leader in customer experience and technology solutions to recruit a Romanian-speaking Customer Service Representative for an insurance-related project in Lisbon, Portugal. In this role, you’ll support clients in managing their insurance policies, handling inquiries, claims, and policy changes while ensuring a smooth and professional customer experience. This is a fantastic opportunity to be part of a multicultural team and work in a fast-paced, supportive

What you'll do

• Handle incoming calls and chats from customers with inquiries about their insurance policies
• Process service requests in the client’s policy administration system
• Compose and send responses to emails and letters, including contract documents and policy information
• Conduct indexation and electronic archiving using internal document management tools
• Manage requests for policy changes, including updating payment methods
• Support customers with claims submissions and policy cancellations
• Maintain a high level of service quality and meet client-specific performance targets

What we're looking for

• Native-level fluency in Romanian (C2) and proficient in English (B2)
• Previous experience in customer service is considered an advantage
• Strong written and verbal communication skills
• Professional, diplomatic, and solution-oriented approach to handling customer queries
• Comfortable working in a team-oriented environment
• Proactive and motivated to maintain a high standard of performance
• Eligible to work in Portugal

Salary

920€ x 14

Portuguese contracts pay 14 salaries a year — your normal monthly salary plus a holiday and a Christmas salary. The annual figure is well above monthly × 12, which is worth working out before you compare it to an offer at home.

Benefits

• Full-time position with indefinite contract
• On-site role in a central Lisbon location
• Full paid training to prepare you for the role
• Performance-based incentives and bonus opportunities
• Referral bonus program for recommending new colleagues
• Access to career development programs, language courses, and learning platforms A dynamic, multicultural work environment with growth potential

Relocation support

• Accomodation for candidates outside of Portugal - Room in company apartment in Lisbon for 12 months for a fixed cost of 280EUR, deducted from salary. Inside
• Portugal - only available if candidates are coming directly from a competitor Health
• Insurance since day 1 for small amount, free after 6 months
• Notes: Monday to Friday (including bank holidays): 07:30 AM to 08:00 PM (Rotational shifts) Days Off: Weekends

Why Portugal?

Portugal is the most popular relocation destination we place into, and it earns that. Over 300 days of sun a year, some of the lowest living costs in Western Europe, and large international communities in Lisbon and Porto that make arriving alone far less daunting.

How the process works

• A short introductory call with CloserHire, around 30 minutes
• Interview with the company
• Offer, then we help with the paperwork and, where relevant, the move

From application to starting on the ground usually takes around five weeks.

CloserHire recruits for this role on behalf of our client. We are an equal-opportunity recruiter and consider every applicant on ability alone.