Risk Application Support Specialist

Axians Portugal; Lisboa; Hybrid; EUR 35,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Employee assistance program

Career development opportunities

Job summary

Axians Portugal is seeking a Risk Application Client Support to join an international team responsible for supporting and operating business-critical financial applications. You will be the primary client contact, monitor incidents, and drive resolution while maintaining high service availability.

You will work with development and operations teams to improve monitoring, automate processes, and support successful product releases in a fast-paced environment.

Qualifications

• Strong Financial Markets functional knowledge.
• Experience in Production Support or Application Support for business-critical systems.
• Understanding incidents, problems and change management processes.
• Experience with ticketing (Jira), monitoring and operational support tools.
• Advanced SQL knowledge and practical experience investigating data issues.
• Good knowledge of Linux/Unix environments.
• Messaging systems MQ/CFT/IBM B2B (not mandatory).
• Fluent in English and Portuguese, written and spoken.
• French fluence is a plus.

Responsibilities

• Provide front line support and act as primary contact for clients.
• Communication and tracking of tickets from opening to closure.
• Analyse production incidents and identify functional or technical root causes.
• Log all questions, incidents, problems and requests with accurate and complete information.
• Perform first level technical troubleshooting and problem solving.
• Fulfil reporting, data extraction and application configuration requests.
• Produce operational reports and KPI follow-up for the supported scope.
• Provide ongoing, regular updates to customers to keep them appraised of progress toward problem resolution.
• Support internal project and development teams during new product releases roll out.
• Drive continual improvement into monitoring/measurement/alerting practices and tools.
• Organisation and facilitation of monthly customer committees.
• Implementation and creation of customer crisis calls.
• Preparation of incident reports and follow-up on action plans.
• Carry out customer technical assistance and support.
• Create and maintain knowledge base to formalize support procedures. Identify recurring incidents and propose permanent corrective or preventive actions.
• Improve monitoring, alerting, controls and service observability.
• Automate repetitive operational controls where appropriate and maintainable.
• Compare to process optimisation, service industrialisation and operational best practices.
• Share knowledge and support the development of less experienced team members.

Skills

Financial markets knowledge

Incident management

Data investigation

SQL

Linux/Unix

English/Portuguese fluency

French (bonus)

Tools

Jira

Monitoring tools

MQ/CFT/IBM B2B

Job description

Axians Portugal is seeking a Risk Application Client Support to join an international team responsible for supporting and operating business-critical financial applications. You will be the primary client contact, monitor incidents, and drive resolution while maintaining high service availability.

You will work with development and operations teams to improve monitoring, automate processes, and support successful product releases in a fast-paced environment.