RISK Application Client Support

Axians | Digital Solutions - Tech Talent; Lisboa; Sur place; EUR 42 000 - 75 000; Plein temps

Avantages offerts par ce poste

Health insurance

Career development opportunities

Work-life balance

Employee assistance program

Résumé du poste

Axians, a VINCI Energies brand, is hiring a Risk Application Client Support to join an international team that maintains critical financial applications. You will be the main client contact, monitor incidents, and coordinate resolution to ensure high availability and performance.

You will analyze production incidents, perform first level troubleshooting, generate reports, support new product releases, and contribute to monitoring and observability improvements.

Qualifications

• Strong knowledge of financial markets and risk management processes.
• Experience in production or application support for critical systems.
• Understanding incident, problem and change management lifecycles.
• Proficient with Jira, monitoring and operational support tools.
• Advanced SQL skills and ability to investigate data issues.
• Good knowledge of Linux/Unix environments.
• Fluent in English and Portuguese; French is a plus.

Responsabilités

• Provide front line support and act as primary client contact.
• Track tickets from opening to closure and communicate progress.
• Analyse production incidents and identify root causes.
• Log questions, incidents, problems and requests with detail.
• Perform first level technical troubleshooting and problem solving.
• Fulfil data extraction, config requests and reporting.
• Produce operational KPI reports for the supported scope.
• Provide regular updates to customers on progress.
• Support internal teams during new product releases rollout.
• Improve monitoring, alerting and observability practices.
• Organise monthly customer committees and crisis calls.
• Prepare incident reports and action plan follow-ups.
• Provide technical assistance and knowledge base documentation.
• Identify recurring incidents and propose permanent fixes.

Connaissances

Financial markets

Production support

Incident management

Jira

SQL

Linux

English/Portuguese

French

Outils

Jira

Monitoring tools

Description du poste

Join Axians, where innovation thrives on trust and autonomy, and where every challenge is an opportunity to create technology with impact.

Risk Application Client Support

We are looking for a Risk Application Client Support to join an international team responsible for the support and operation of business-critical financial applications. In this role, you will act as a key point of contact for clients, ensuring the monitoring, investigation, and resolution of incidents while maintaining high levels of service availability and performance. Working closely with customers, development teams, and operational stakeholders, you will contribute to the stability, reliability, and continuous improvement of the supported systems. You will also play an active role in identifying optimisation opportunities, enhancing monitoring and observability practices, automating operational processes, and supporting the successful rollout of new product releases in a fast-paced and demanding environment.

What You Will Do on a Daily Basis

• Provide front line support and act as primary contact for clients.

• Communication and tracking of tickets from opening to closure

• Analyse production incidents and identify functional or technical root causes.

• Log all questions, incidents, problems and requests with accurate and complete information

• Perform first level technical troubleshooting and problem solving.

• Fulfil reporting, data extraction and application configuration requests

• Produce operational reports and KPI follow-up for the supported scope.

• Provide ongoing, regular updates to customers to keep them appraised of progress toward problem resolution.

• Support internal project and development teams during new product releases roll out

• Drive continual improvement into monitoring/measurement/alerting practices and tools.

• Organisation and facilitation of monthly customer committees

• Implementation and creation of customer crisis calls

• Preparation of incident reports and follow-up on action plans

• Carry out customer technical assistance and support

• Create and maintain knowledge base to formalize support procedures
  Identify recurring incidents and propose permanent corrective or preventive actions.

• Improve monitoring, alerting, controls and service observability.

• Automate repetitive operational controls where appropriate and maintainable.

• Contribute to process optimisation, service industrialisation and operational best practices.

• Share knowledge and support the development of less experienced team members.

Your Main Qualifications

• Strong Financial Markets functional knowledge
• Experience in Production Support or Application Support for business-critical systems.
• Understanding incidents, problems and change management processes.
• Experience with ticketing (Jira), monitoring and operational support tools.
• Advanced SQL knowledge and practical experience investigating data issues.
• Good knowledge of Linux/Unix environments.
• Messaging systems MQ/CFT/IBM B2B (not mandatory)
• Fluent in English and Portuguese, written and spoken
• French fluence is a plus

What We Offer

Stable professional career

Working with Axians projects becomes an asset to those of us who want to offer stability through a secure career.

Prospects for career advancement

You can access training and new certifications that will further elevate your skills. The 360° evaluation from managers and peers will also allow you to evolve.

Work Life Balance

By collaborating with Axians, you will be able to reconcile work and family requirements without neglecting either area.

Attractive, evolving compensation

When working with Axians, you will have access to performance bonuses in addition to an attractive salary pack (base salary + benefits). You are also entitled to health insurance and an employee assistance program for you and your family (Psychological, Legal, Psychosocial, and Financial support).

Axians is the VINCI Energies brand dedicated to Information Technology and Digital Transformation. With an international presence and a people-to-people approach, we combine technology, innovation, and proximity to create real impact for organizations and society.

Join Axians

At Axians, we believe that talent does not fit a single profile. We value diversity and promote an inclusive environment where everyone has the opportunity to grow and contribute. If you have a disability or impairment, we are committed to ensuring equal opportunities throughout the recruitment and onboarding process. Whenever needed, we provide reasonable accommodations so that you can participate on an equal basis. If you require any accommodation, please let us know by contacting us at [e-mail].