Global IT Help Desk Specialist Incident & Support

Axians Portugal; Porto; Vor Ort; EUR 18.000 - 30.000; Vollzeit

Zusammenfassung

Axians Portugal is seeking an IT Help Desk professional to support customer requests and incidents in a dynamic, international environment. You will process requests via phone and email, handle incidents, contribute to process improvements, maintain documentation, and collaborate with international stakeholders to deliver reliable IT support.

The role is based in Porto, Portugal, offering opportunities to interact with a global team and contribute to security-focused support procedures.

Aufgaben

• Process requests via phone and email.
• Handle incidents and contribute to process improvements.
• Maintain documentation and knowledge base.
• Collaborate with international stakeholders to deliver reliable IT support.

Kenntnisse

Customer support

Jobbeschreibung

Axians Portugal is seeking an IT Help Desk professional to support customer requests and incidents in a dynamic, international environment. You will process requests via phone and email, handle incidents, contribute to process improvements, maintain documentation, and collaborate with international stakeholders to deliver reliable IT support.

The role is based in Porto, Portugal, offering opportunities to interact with a global team and contribute to security-focused support procedures.