Retention Customer Support Assistant - German Speaker (M/F/X)

Randstad II - Prestação de Serviços, Limitada; Lisboa; Híbrido; EUR 10 044 - 14 061; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Training provided

Base salary of 900€/month gross

Performance bonus up to 360€ (x12)

Language allowance for English and German

Meal allowance

Flex work allowance

Health insurance after 3 months

Resumo da oferta

A recruitment agency is seeking a Customer Support Assistant to join a retention line for a major telecommunications company. The ideal candidate should be fluent in both German and English, possess excellent communication skills, and be solution-oriented. Responsibilities include addressing customer concerns and building loyalty. Competitive salary and performance bonuses are offered.

Responsabilidades

• Preventing customer churn by providing solutions to cancelation reasons.
• Handling customer complaints and service issues.
• Offering incentives to persuade customers to stay.
• Creating positive customer experiences and building loyalty.

Conhecimentos

excellent communication skills in German and English

solution oriented

Experience in Sales

Experience in a call center

strong Commitment for a long term project

good PC skills

Descrição da oferta de emprego

Are you fluent in both German and English?

Do you have a passion for customer satisfaction and a knack for problem-solving?

We are currently recruiting a Customer Support Assistant to join the Retention Line for one of Switzerland's largest telecommunications companies.

If you are looking for an opportunity to grow professionally and are ready to take on this challenging role, then we have the perfect opportunity for you!

Do you feel up to this challenge?

Bring your talent and apply today!

responsabilidades chave

• The primary goal of a retention line is to prevent customer churn (i.e., customers leaving the company).
• Agents working in this line are trained to identify the reasons why customers want to cancel and to offer solutions to keep them.
• Addressing Customer Concerns: They handle customer complaints, service issues, and billing problems.
• Offering Incentives: They may offer discounts, special promotions, or upgraded services to persuade customers to stay.
• Building Customer Loyalty: They aim to create positive customer experiences and strengthen customer relationships.

competências

• excellent communication skills in German and English;
• solution oriented;
• Experience in Sales
• Experience in a call center;
• strong Commitment for a long term project;
• good PC skills.

principais benefícios

What we have for you?

• Training 8am to 4pm = 1 month
• base salary: 900€/month gross (x14)
• performance bonus: up to 360€ (x12)
• language allowance: 150€ for English Language + 350€ for German Language (x13)
• meal allowance: 9,60€/day worked (x11 months)
• flex work allowance: 60€/month (x11)
• health insurance as of the 3rd mont

Randstad's mission is to become the most equitable and specialised talent company in the world, so we reiterate that we welcome people with a wide range of skills and experience. We are committed to ensuring that our recruitment and hiring process meets the needs of all people.

If you need to make any adjustments to make your application or interview more comfortable, please don't hesitate to let our recruitment consultants know.