Retention Customer Support Assistant - German Speaker (M/F/X)

Randstad; Lisboa; Híbrido; EUR 20 000 - 26 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Training 8am-4pm

Base salary 920€/month gross

Performance bonus up to 360€ (x12)

Language allowance 150€ (English) + 0€

Meal allowance 10,20€/dayworked

Flex work allowance 60€/month

Assiduity allowance 110€/month

Health insurance after 3 months

Dislocation bonus up to €70 + accomod

Remote work + 1 day every six weeks in

Resumo da oferta

Randstad in Portugal is recruiting a Customer Support Assistant to join the Retention Line for a major Swiss telecommunications company. The role focuses on preventing churn by addressing customer concerns and offering solutions to keep clients satisfied.

You will work remotely with occasional office presence in Lisbon or Porto. The package includes a base salary, performance bonus, language allowances, and health insurance after the third month.

Qualificações

• Excellent communication skills in French and English
• Solution oriented
• Experience in Sales
• Experience in a call center
• Strong commitment for a long term project
• Good PC skills

Responsabilidades

• Prevent customer churn on the retention line.
• Identify reasons for cancellation and offer solutions to keep customers.
• Address customer concerns, service issues, and billing problems.
• Offer discounts, promotions, or upgraded services to persuade customers to stay.
• Build customer loyalty and positive experiences to strengthen relationships.

Conhecimentos

Excellent communication in French and英

Solution oriented

Experience in Sales

Experience in a call center

Long-term project commitment

Good PC skills

Descrição da oferta de emprego

Descrição do cargo

Are you fluent in both French and English?

Do you have a passion for customer satisfaction and a knack for problem-solving?

We are currently recruiting a Customer Support Assistant to join the Retention Line for one of Switzerland's largest telecommunications companies.

If you are looking for an opportunity to grow professionally and are ready to take on this challenging role, then we have the perfect opportunity for you!

Do you feel up to this challenge?

Responsabilidades chave

• The primary goal of a retention line is to prevent customer churn (i.E., customers leaving the company).
• Agents working in this line are trained to identify the reasons why customers want to cancel and to offer solutions to keep them.
• Addressing Customer Concerns: They handle customer complaints, service issues, and billing problems.
• Offering Incentives: They may offer discounts, special promotions, or upgraded services to persuade customers to stay.
• Building Customer Loyalty: They aim to create positive customer experiences and strengthen customer relationships.

Competências

• excellent communication skills in French and English;
• solution oriented;
• Experience in Sales
• Experience in a call center;
• strong Commitment for a long term project;
• goodPC skills.

Principais Benefícios

• Training 8am to 4pm = 1 month
• base salary: 920€/month gross (x14)
• performance bonus: up to 360€ (x12)
• language allowance: 150€ for English Language + 100€ for French Language (x13)
• meal allowance: 10,20€/day worked (x11 months)
• flex work allowance: 60€/month (x11)
• assiduity allowance : 110€ p/month
• health insurance as of the 3rd month
• dislocation bonus up to €70 + accommodation
• Remote work + 1 day every six weeks at the office (Lisbon or Porto)