French-Speaking Customer Advisor for a Telecom Company

Cross Border Talents; Porto; Presencial; EUR 16 740 - 23 436; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Salary paid 14 times

Performance-based bonus

Daily meal allowance

Private Medical Insurance after 4 months

Transportation reimbursement up to 40€

Smartphone perk after 1 year of service

Annual salary increase opportunity

Engaging work environment

Resumo da oferta

A Telecom Recruitment Agency in Porto is seeking a French-Speaking Customer Advisor to provide exceptional customer service. Responsibilities include assisting customers across various channels, handling inquiries, and offering personalized solutions. Ideal candidates will have strong communication skills and a passion for customer satisfaction. The role offers a permanent contract, a performance-based bonus, and various perks.

Qualificações

• Proficiency in French (C2 and higher, spoken and written) is essential.
• Excellent communication and interpersonal skills.
• Ability to work in a team-oriented environment.

Responsabilidades

• Respond to customer inquiries related to subscriptions, billing, and technical troubleshooting.
• Handle incoming calls from customers with professionalism.
• Provide expert advice to address customer needs.
• Tailor solutions to each customer’s unique situation.

Conhecimentos

Proficiency in French (C2 and higher)

Excellent communication skills

Strong problem-solving abilities

Attention to detail

Team-oriented mindset

Descrição da oferta de emprego

Overview

French-Speaking Customer Advisor for a Telecom Company

About the job

Are you passionate about providing exceptional customer service? Do you thrive in a dynamic and fast-paced environment? Join our client team as a French-Speaking Customer Advisor for a telecommunication company in Porto (onsite) and help in delivering outstanding support to their valued customers.

Responsibilities

• Assist Customers Across Various Channels: Respond to customer inquiries related to subscriptions, billing, technical troubleshooting, and other topics via phone and other communication platforms.
• Receive Incoming Calls: Handle incoming calls from customers with professionalism and efficiency.
• Welcome and Advise Customers: Provide a warm welcome to our customers and offer expert advice to address their needs.
• Offer Personalized Solutions: Tailor solutions to each customer’s unique situation, ensuring a high level of satisfaction with every interaction.
• Embrace the Company’s Culture: Live and promote the company’s values and culture, contributing to a positive work environment and sharing this spirit with your colleagues daily.

Working Hours

Monday to Saturday, rotating shifts between 7am and 7pm, onsite at client’s centrally located office in Porto.

Requirements

• Proficiency in French (C2 and higher, spoken and written) is essential.
• For non-EU candidates, possession of a valid residence permit is obligatory.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Ability to work in a team-oriented environment.

Join us and be a part of a team that is dedicated to providing top-notch customer service! Apply now and embark on a rewarding career journey with us!

On offer

• Salary paid 14 times
• Permanent contract with a 3-month trial period.
• Performance-based bonus paid monthly
• Daily meal allowance paid in separate card
• Private Medical Insurance after 4 months
• Transportation reimbursement up to 40€
• Smartphone Perk: Receive a smartphone after 1 year of service, with a renewal after 3 years.
• Engaging Work Environment: Enjoy numerous activities and a relaxed atmosphere.
• Annual Salary Increase: Opportunity for an annual salary increase based on clear and objective criteria.