Remote Workplace Support Analyst — Microsoft 365

Neotalent Conclusion; Porto; Híbrido; EUR 25 000 - 36 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Remote work potential

Training and certifications

Internal mobility programme

Career planning

Resumo da oferta

Neotalent Conclusion is seeking a Workplace Support Analyst to ensure the availability and performance of workplace technology services, with a focus on Microsoft 365 and end-user environments. You will provide both on-site and remote support to enable secure, productive digital workplaces.

Ideal candidates have a degree in CS/IT and strong Microsoft 365 experience, plus AD/Intune knowledge. The role offers remote flexibility and continuous training opportunities within a growing Iberian

Qualificações

• Bachelor’s or Master’s degree in Computer Science, Information Technology, or a related field.
• Proficient in technical support, helpdesk operations, and workplace technology environments.
• Strong knowledge of Microsoft 365 administration, including Teams, SharePoint Online, OneDrive, Outlook, and Windows environments.

Responsabilidades

• Provide on-site and remote technical support for workplace technologies and Microsoft 365 collaboration tools.
• Manage, prioritise, and resolve support requests, ensuring accurate documentation and adherence to support processes.
• Troubleshoot and maintain hardware, software, network connectivity, printers, mobile devices, and collaboration platforms.
• Support Microsoft 365 services including Teams, SharePoint Online, OneDrive, Outlook, and related workplace technologies.
• Promote cybersecurity best practices and assist users in the adoption and effective use of collaboration solutions.
• Contribute to workplace technology improvements, service optimisation initiatives, and the deployment of new digital tools.
• Maintain workplace technology inventories and support equipment lifecycle management.
• Collaborate with cross-functional teams to ensure service excellence and support business objectives.

Conhecimentos

Microsoft 365

Active Directory

Intune

Endpoint management

Windows environments

Cybersecurity basics

Helpdesk operations

Communication

Training users

Portuguese & English

Formação académica

Bachelor’s or Master’s degree in Computer Science/IT

Ferramentas

Microsoft 365

SharePoint Online

OneDrive

Teams

Outlook

Windows OS

Descrição da oferta de emprego

Neotalent Conclusion is seeking a Workplace Support Analyst to ensure the availability and performance of workplace technology services, with a focus on Microsoft 365 and end-user environments. You will provide both on-site and remote support to enable secure, productive digital workplaces.

Ideal candidates have a degree in CS/IT and strong Microsoft 365 experience, plus AD/Intune knowledge. The role offers remote flexibility and continuous training opportunities within a growing Iberian