Digital Workplace & Collaboration Support Specialist

Sonae Arauco

Maia

Híbrido

EUR 28 000 - 38 000

Tempo integral

Há 11 dias

Gerador de candidaturas

Recebe uma resposta deste empregador — um currículo e uma carta de apresentação adaptados exatamente ao que estão a contratar.

Ultrapassa os filtros ATS

Vantagens oferecidas por esta oferta de emprego

Culture of innovation

Sustainability focus

Professional development

Attractive remuneration

Resumo da oferta

Sonae Arauco is seeking an IT Support Analyst to ensure a secure, efficient digital workplace. You will provide on-site and remote support for Microsoft 365, Teams, SharePoint, OneDrive, and Outlook, contributing to operational continuity and cybersecurity.

Ideal candidates have 3–5 years in technical support, strong hardware/software knowledge, and fluency in Portuguese and English. The role offers hybrid work with opportunities for professional growth and a competitive benefits package.

Qualificações

Bachelor’s or Master’s degree in Computer Science, Information Technology, or a related field.
3–5 years in technical support, helpdesk, or workplace technology roles.
Strong knowledge of hardware, software, networking, and security fundamentals.
Experience with Active Directory, Intune, and Microsoft 365 administration (Windows, Teams, SharePoint, OneDrive, Outlook, Excel).
Ability to troubleshoot and resolve issues with collaboration tools such as Teams and SharePoint Online.
Excellent communication skills with ability to guide users in adopting workplace and collaboration technologies.
Fluency in Portuguese and English.

Responsabilidades

Provide on-site and remote technical support for workplace technology and Microsoft 365 collaboration platforms.
Manage and resolve support tickets, ensuring proper documentation and adherence to internal procedures.
Assist in maintenance, configuration, and troubleshooting of hardware, software, printers, mobile devices, and collaboration tools.
Support equipment logistics and workplace technology inventory management.
Promote and ensure compliance with cybersecurity and collaboration platform best practices.
Guide users in the effective use of Microsoft collaboration tools, supporting training, adoption, and problem-solving.
Diagnose and resolve technical incidents, documenting solutions for future reference.
Contribute to continuous improvement of workplace technology and collaboration services, identifying opportunities for innovation and efficiency.
Collaborate with cross-functional teams to support strategic business objectives and facilitate the integration of new features and tools.