Remote Spanish Market Customer Ops Expert

Cross Border Talents; Porto; Remote; EUR 18,000 - 21,000; Full time

Benefits offered by this job

Health insurance

Accommodation

Training allowance

Job summary

Cross Border Talents is hiring an Operations Customer Expert to support the Spanish market from Portugal. You will handle account and billing inquiries, troubleshoot issues, and provide clear information about services and digital platforms. Work is 100% remote within mainland Portugal, with a 40-hour work week and 24/7 shifts.

Training lasts about two weeks in English, with a daily allowance of €18.56. The contract is initially for 12 months with potential for extension and health insurance

Qualifications

• Fluent/native Castilian Spanish with English B1 minimum.
• Experience in customer service is an advantage.
• Comfortable using technology and digital platforms.

Responsibilities

• Support customers with account management and billing inquiries.
• Assist with technical troubleshooting and product-related questions.
• Provide accurate information about services and digital platforms.
• Identify customer needs and deliver effective solutions.
• Maintain customer satisfaction and meet quality standards.
• Handle customer interactions professionally and empathetically.

Skills

Spanish language fluency

English (B1+)

Communication skills

Problem solving

Empathy

Job description

Cross Border Talents is hiring an Operations Customer Expert to support the Spanish market from Portugal. You will handle account and billing inquiries, troubleshoot issues, and provide clear information about services and digital platforms. Work is 100% remote within mainland Portugal, with a 40-hour work week and 24/7 shifts.

Training lasts about two weeks in English, with a daily allowance of €18.56. The contract is initially for 12 months with potential for extension and health insurance