Remote Spanish Market Operations Customer Expert

Cross Border Talents; Lisboa; Remote; EUR 13.000 - 15.000; Vollzeit

Benefits dieser Stelle

Health insurance from day one

Paid training

Apartment option (company housing)

Zusammenfassung

Cross Border Talents is hiring an Operations Customer Expert for the Spanish market to support a well-known global brand. You will be the first point of contact in Spanish, working remotely from home.

You will undergo paid training (~2 weeks in English) with full onboarding. The role offers a fully remote setup with a 12-month fixed term contract and 40-hour workweeks, including night and weekend shifts.

Qualifikationen

• Fluent in Castilian (Spanish) and English (B1).
• Excellent communication and interpersonal skills.
• Comfortable with technology and digital platforms.
• Empathy, adaptability and attention to detail.
• Comfortable in a fast-paced, team-oriented environment.
• Availability for 24/7 rotating shifts (nights, weekends, holidays).

Aufgaben

• Provide empathetic, professional support via phone, email and chat.
• Assist customers with account management, billing and technical troubleshooting.
• Explain products, services and features accurately.
• Identify the best solution quickly to maintain high satisfaction.
• Meet quality and performance standards.

Kenntnisse

Spanish (Castilian)

English (B1)

Communication

Tech literacy

Customer empathy

Team oriented

Shifts 24/7

Tools

Phone

Email

Chat

Jobbeschreibung

Cross Border Talents is hiring an Operations Customer Expert for the Spanish market to support a well-known global brand. You will be the first point of contact in Spanish, working remotely from home.

You will undergo paid training (~2 weeks in English) with full onboarding. The role offers a fully remote setup with a 12-month fixed term contract and 40-hour workweeks, including night and weekend shifts.