Spanish & Basque Advisor - Online Streaming Platform - Lisbon w/ Relocation

Cross Border Talents; Braga; Presencial; EUR 13 000 - 19 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Flight ticket reimbursement

Comprehensive health insurance

Free Portuguese language classes

Company accommodation option available

Resumo da oferta

Cross Border Talents is hiring Customer Care Specialists in Lisbon, Portugal. You will be the first point of contact, supporting Spanish and Basque-speaking customers on a rotating 40-hour week schedule. English at B1 level is required, and a background in customer service is a plus.

You will handle account, subscription, billing and technical inquiries, troubleshoot issues, and collaborate with internal teams to resolve complex problems, while delivering a friendly, professional experience.

Qualificações

• Fluent in Spanish and Basque at C1/C2 level.
• Good English communication skills (B1).
• Previous customer service experience is a plus.
• Excellent communication and problem-solving abilities.
• Comfortable using digital platforms and technology.
• Positive, customer-focused and professional attitude.
• Willingness to work on a rotating schedule.

Responsabilidades

• Provide customer support in Spanish & Basque via phone, email and digital channels.
• Assist with account, subscription, billing and technical inquiries.
• Troubleshoot issues and provide clear, effective solutions.
• Handle customer concerns professionally with empathy.
• Ensure every interaction delivers high-quality customer experience.
• Collaborate with internal teams when issues require escalation.

Conhecimentos

Fluent Spanish Basque

English (B1)

Customer service experience

Communication skills

Problem-solving

Digital platforms

Customer-centric attitude

Rotating schedule flexibility

Descrição da oferta de emprego

Are you fluent in Spanish & Basque and passionate about entertainment, technology, and delivering exceptional customer experiences?

We’re looking for Customer Care Specialists to join our international team on the 16th of November inLisbon, supporting customers of one of the world’s leading global streaming platforms.

You’ll be the first point of contact for customers, assisting with account-related questions, subscriptions, payments, technical issues, and general service enquiries while providing a friendly, professional, and seamless experience.
Please note: You must be eligible to work in Portugal and able to work in Lisbon, that's mandatory.

What You’ll Do

• Provide customer support in Spanish & Basque via phone, email, and digital channels.
• Assist customers with account, subscription, billing, and technical enquiries.
• Troubleshoot issues and provide clear and effective solutions.
• Handle customer concerns professionally and with empathy.
• Ensure every interaction delivers a high-quality customer experience.
• Collaborate with internal teams when issues require further assistance.

What We’re Looking For

• Fluent Spanish & Basque(C1/C2 level).
• Good English communication skills (B1 level)
• Previous customer service experience is a plus.
• Excellent communication and problem-solving skills.
• Comfortable working with digital platforms and technology.
• A positive, customer-focused, and professional attitude.
• Flexibility to work on a rotating schedule.

Contract & Working Conditions

• 12-month initial contract, with the possibility of renewal.
• Full-time: 40 hours per week.
• 8-hour shifts on a rotating schedule from Monday to Sunday.
• Flight ticket reimbursement according to company policy.
• Comprehensive health insurance.
• Free Portuguese language classes.

Salary & Benefits

Without Company Accommodation

• Base Salary: €1391.83month
• Performance Bonus: Details shared during the recruitment process with the company.

With Company Accommodation

• Base Salary: €1059.33month
• Performance Bonus: Details shared during the recruitment process with the company.

Why Join?

• Work and live in Lisbon, Portugal.
• Join a diverse and international team.
• Gain valuable experience with a globally recognized entertainment platform.
• Company accommodation option available.
• Learn Portuguese for free.
• Benefit from comprehensive health insurance.
• Receive flight reimbursement according to company policy.