Spanish & Basque Advisor - Online Streaming Platform - Lisbon w/ Relocation

Cross Border Talents; Porto; Presencial; EUR 12 000 - 16 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Comprehensive health insurance

Flight ticket reimbursement

Free Portuguese language classes

Company accommodation option

Resumo da oferta

Cross Border Talents in Lisbon, Portugal is hiring a Customer Care Specialist to support Spanish and Basque-speaking customers across phone, email and chat. The role handles account, billing and technical queries, delivering a friendly, professional experience.

You will join an international team with rotating shifts, 40 hours per week, on a 12-month contract. Company accommodation, flight reimbursement, and health insurance are among the offered benefits.

Qualificações

• Fluent Spanish & Basque (C1/C2 level).
• Good English communication skills (B1 level).
• Previous customer service experience is a plus.

Responsabilidades

• Provide customer support in Spanish & Basque via phone, email, and digital channels.
• Assist customers with account, subscription, billing, and technical enquiries.
• Troubleshoot issues and provide clear and effective solutions.
• Handle customer concerns professionally and with empathy.
• Ensure every interaction delivers a high-quality customer experience.
• Collaborate with internal teams when issues require further assistance.

Conhecimentos

Fluent Spanish

Fluent Basque

English communication (B1)

Customer service experience

Problem solving

Digital platforms & tech

Rotating schedule flexibility

Descrição da oferta de emprego

Are you fluent in Spanish & Basque and passionate about entertainment, technology, and delivering exceptional customer experiences?

We’re looking for Customer Care Specialists to join our international team on the 16th of November inLisbon, supporting customers of one of the world’s leading global streaming platforms.

You’ll be the first point of contact for customers, assisting with account-related questions, subscriptions, payments, technical issues, and general service enquiries while providing a friendly, professional, and seamless experience.
Please note: You must be eligible to work in Portugal and able to work in Lisbon, that's mandatory.

What You’ll Do

• Provide customer support in Spanish & Basque via phone, email, and digital channels.
• Assist customers with account, subscription, billing, and technical enquiries.
• Troubleshoot issues and provide clear and effective solutions.
• Handle customer concerns professionally and with empathy.
• Ensure every interaction delivers a high-quality customer experience.
• Collaborate with internal teams when issues require further assistance.

What We’re Looking For

• Fluent Spanish & Basque(C1/C2 level).
• Good English communication skills (B1 level)
• Previous customer service experience is a plus.
• Excellent communication and problem-solving skills.
• Comfortable working with digital platforms and technology.
• A positive, customer-focused, and professional attitude.
• Flexibility to work on a rotating schedule.

Contract & Working Conditions

• 12-month initial contract, with the possibility of renewal.
• Full-time: 40 hours per week.
• 8-hour shifts on a rotating schedule from Monday to Sunday.
• Flight ticket reimbursement according to company policy.
• Comprehensive health insurance.
• Free Portuguese language classes.

Salary & Benefits

Without Company Accommodation

• Base Salary: €1391.83month
• Performance Bonus: Details shared during the recruitment process with the company.

With Company Accommodation

• Base Salary: €1059.33month
• Performance Bonus: Details shared during the recruitment process with the company.

Why Join?

• Work and live in Lisbon, Portugal.
• Join a diverse and international team.
• Gain valuable experience with a globally recognized entertainment platform.
• Company accommodation option available.
• Learn Portuguese for free.
• Benefit from comprehensive health insurance.
• Receive flight reimbursement according to company policy.