Remote ServiceNow Discovery AI Engineer

AgileEngine; Lisboa; Presencial; EUR 55 000 - 90 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Growth without limits

Competitive compensation

Remote work 100% remote with flexible"

Meaningful, modern projects

Collaborative culture

Well-being & support

Resumo da oferta

AgileEngine is seeking a ServiceNow Discovery Engineer to join a large-scale Discovery Engineering squad. You will design AI agents that analyze Discovery logs, classify failures, identify root causes, and generate corrections to probes and patterns with testing guardrails and human approval before production changes.

You will also build observability agents for MID Server health, throughput, and coverage, and develop data-driven workflows to reduce manual investigations and improve reliability

Qualificações

• Hands-on experience with ServiceNow Discovery of at least 4 years, including MID Servers, Patterns/Probes, credentials, schedules, Discovery Status, ECC Queue, and troubleshooting Discovery failures.
• Experience developing or modifying ServiceNow Discovery Patterns and Probes and understanding how infrastructure attributes and relationships are discovered.
• Experience with ServiceNow CMDB/CSDM, Configuration Items (CIs), identification/reconciliation, relationships, and CMDB data quality.
• Experience with observability technologies such as Prometheus, OpenTelemetry, and Grafana.
• Upper-intermediate English level.

Responsabilidades

• Design and build AI agents that continuously analyze Discovery logs, execution results, errors, and failed discoveries at scale.
• Develop agents capable of classifying and correlating failures, performing troubleshooting, identifying probable root causes, and recommending corrective actions.
• Build capabilities for agents to analyze and recommend or generate corrections to ServiceNow Discovery probes and patterns, with appropriate testing, guardrails, and human approval before production changes.
• Convert operational knowledge, runbooks, and recurring troubleshooting procedures into reusable agentic workflows, progressively reducing manual investigation and improving Discovery reliability.
• Design and build AI agents that continuously assess the health of the ServiceNow Discovery ecosystem, including MID Servers, discovery schedules/playbooks, target execution, throughput, latency, failures, retries, and discovery coverage.
• Develop agents that regularly collect, aggregate, and interpret metrics and telemetry from ServiceNow Discovery, MID Servers, logs, monitoring platforms, and other relevant data sources.

Conhecimentos

ServiceNow Discovery

MID Server

CMDB/CSDM

Observability

English (Upper-Intermediate)

Ferramentas

Prometheus

OpenTelemetry

Grafana

Descrição da oferta de emprego

AgileEngine is seeking a ServiceNow Discovery Engineer to join a large-scale Discovery Engineering squad. You will design AI agents that analyze Discovery logs, classify failures, identify root causes, and generate corrections to probes and patterns with testing guardrails and human approval before production changes.

You will also build observability agents for MID Server health, throughput, and coverage, and develop data-driven workflows to reduce manual investigations and improve reliability