Remote Reservation Support Specialist

Sunkissedgetaways; Lisboa; Remote; EUR 13,000 - 20,000; Full time

Benefits offered by this job

Remote environment

Onboarding & training

Ongoing education

Access to professional tools

Continuing learning

Supportive team

Job summary

Sunkissedgetaways is seeking a dependable Reservation Support Representative to assist clients with reservation inquiries, coordination, confirmations, and ongoing service requests. You will provide accurate information while keeping reservation details organized and up to date.

The ideal candidate communicates professionally, pays close attention to detail, and enjoys helping clients in a 100% remote environment. Onboarding and ongoing education are provided to support your success.

Qualifications

• Strong written and verbal communication.
• Excellent attention to detail and accuracy.
• Good organizational and time-management skills.
• Customer-focused and professional.
• Comfortable using email and online systems.
• Ability to research and organize information.
• Reliable and able to manage multiple tasks.
• Previous customer service, reservations, hospitality, or related experience is helpful but not required.

Responsibilities

• Respond to reservation-related questions and requests
• Gather information regarding client needs and preferences
• Research availability and appropriate service options
• Assist with coordinating reservations and confirmations
• Review reservation details and documentation for accuracy
• Communicate updates and important information to clients
• Assist with modifications and special requests
• Maintain accurate client and reservation records
• Follow up on outstanding requests
• Coordinate with service providers when necessary
• Maintain professional customer service standards

Skills

Communication

Attention to detail

Time management

Customer-focused

Remote work tools

Information research

Tools

Email systems

Online booking platforms

Job description

Sunkissedgetaways is seeking a dependable Reservation Support Representative to assist clients with reservation inquiries, coordination, confirmations, and ongoing service requests. You will provide accurate information while keeping reservation details organized and up to date.

The ideal candidate communicates professionally, pays close attention to detail, and enjoys helping clients in a 100% remote environment. Onboarding and ongoing education are provided to support your success.