Remote Reservation Support Specialist

Sunkissedgetaways; Funchal; Remote; EUR 18,000 - 24,000; Full time

Benefits offered by this job

100% remote

Onboarding

Ongoing education

Professional tools

Supportive team

Job summary

Sunkissedgetaways is looking for a dependable Reservation Support Representative to assist clients with reservation inquiries, coordination, confirmations, and ongoing service requests in a 100% remote environment.

You will communicate professionally, pay close attention to details, and help guests with reservations, modifications, and documentation while maintaining organized records and delivering excellent customer service.

Qualifications

• Strong written and verbal communication.
• Attention to detail and accuracy.
• Excellent organizational and time-management skills.
• Customer-focused and professional.
• Proficient with email and online systems.
• Ability to research and organize information.
• Reliable and able to manage multiple tasks.
• Previous customer service, reservations, hospitality, or related experience is helpful but not required.

Responsibilities

• Respond to reservation-related questions and requests.
• Gather information regarding client needs and preferences.
• Research availability and appropriate service options.
• Assist with coordinating reservations and confirmations.
• Review reservation details and documentation for accuracy.
• Communicate updates and important information to clients.
• Assist with modifications and special requests.
• Maintain accurate client and reservation records.
• Follow up on outstanding requests.
• Coordinate with service providers when necessary.
• Maintain professional customer service standards.

Skills

Written & verbal communication

Attention to detail

Organization skills

Customer focus

Email proficiency

Research skills

Multitasking

Customer service experience

Tools

Online systems

Job description

Sunkissedgetaways is looking for a dependable Reservation Support Representative to assist clients with reservation inquiries, coordination, confirmations, and ongoing service requests in a 100% remote environment.

You will communicate professionally, pay close attention to details, and help guests with reservations, modifications, and documentation while maintaining organized records and delivering excellent customer service.