Reservation Support Representative

Sunkissedgetaways; Funchal; Remote; EUR 18,000 - 24,000; Full time

Benefits offered by this job

100% remote

Onboarding

Ongoing education

Professional tools

Supportive team

Job summary

Sunkissedgetaways is looking for a dependable Reservation Support Representative to assist clients with reservation inquiries, coordination, confirmations, and ongoing service requests in a 100% remote environment.

You will communicate professionally, pay close attention to details, and help guests with reservations, modifications, and documentation while maintaining organized records and delivering excellent customer service.

Qualifications

• Strong written and verbal communication.
• Attention to detail and accuracy.
• Excellent organizational and time-management skills.
• Customer-focused and professional.
• Proficient with email and online systems.
• Ability to research and organize information.
• Reliable and able to manage multiple tasks.
• Previous customer service, reservations, hospitality, or related experience is helpful but not required.

Responsibilities

• Respond to reservation-related questions and requests.
• Gather information regarding client needs and preferences.
• Research availability and appropriate service options.
• Assist with coordinating reservations and confirmations.
• Review reservation details and documentation for accuracy.
• Communicate updates and important information to clients.
• Assist with modifications and special requests.
• Maintain accurate client and reservation records.
• Follow up on outstanding requests.
• Coordinate with service providers when necessary.
• Maintain professional customer service standards.

Skills

Written & verbal communication

Attention to detail

Organization skills

Customer focus

Email proficiency

Research skills

Multitasking

Customer service experience

Tools

Online systems

Job description

We are seeking a dependable Reservation Support Representative to assist clients with reservation inquiries, coordination, confirmations, and ongoing service requests. This position focuses on providing accurate information while ensuring reservation details remain organized and up to date.

The ideal candidate communicates professionally, pays close attention to details, and enjoys assisting clients in a remote environment.

Responsibilities

• Respond to reservation-related questions and requests
• Gather information regarding client needs and preferences
• Research availability and appropriate service options
• Assist with coordinating reservations and confirmations
• Review reservation details and documentation for accuracy
• Communicate updates and important information to clients
• Assist with modifications and special requests
• Maintain accurate client and reservation records
• Follow up on outstanding requests
• Coordinate with service providers when necessary
• Maintain professional customer service standards

Qualifications

• Strong written and verbal communication
• Excellent attention to detail and accuracy
• Good organizational and time-management skills
• Customer-focused and professional
• Comfortable using email and online systems
• Ability to research and organize information
• Reliable and able to manage multiple tasks
• Previous customer service, reservations, hospitality, or related experience is helpful but not required

Position Highlights

• 100% remote environment
• Onboarding and training provided
• Ongoing education and development
• Access to professional tools and online resources
• Continuing learning opportunities
• Supportive team environment