Remote Post-Sales Ops & Retention Specialist

Third-Party Job Posts; Portugal; Presencial; EUR 32 000 - 52 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Home office stipend based on country

Remote First, Remote Always

Monthly Wellness Fridays

Resumo da oferta

Cloudbeds is seeking a Post-Sales Operations Specialist to bridge the gap between signed deals and successful implementations. You will ensure onboarding readiness, coordinate kickoff activities, and protect ARR by guiding downgrades and cancellations while improving playbooks.

You will log activities in Salesforce/DealHub, provide clear customer communications, and collaborate with Sales, Onboarding, Support, and AMs to keep customers on track toward value.

Responsabilidades

• Own the post-sale handoff and onboarding readiness: verify closed-won details and prerequisites (billing setup, access, data/integrations readiness); trigger outreach and coordinate kickoff scheduling.
• Drive momentum to first value: run structured outreach, follow up on action items, remove blockers quickly; coordinate with Sales, Onboarding, Support, and AMs to keep customers moving; triage downgrade/cancel requests and run structured save motions; present retention options and document outcomes; propose concessions within policy.
• Own clear, customer-friendly communication: send concise emails and Loom updates; schedule short syncs to diagnose root issues, align expectations, and unblock progress.
• Maintain clean systems and actionable data: log activities in Salesforce/DealHub; tag milestones, risks, entitlements, and key decisions; capture critical customer data points (blocked items, product gaps, implementation signals).
• Coordinate expert resources and elevate when needed: identify when standard onboarding isn’t meeting needs and escalate to Onboarding leadership or Product Specialists.
• Improve the playbook: follow cadences and escalation paths; propose improvements when recurring blockers, delays, or common complaints are observed.

Descrição da oferta de emprego

Cloudbeds is seeking a Post-Sales Operations Specialist to bridge the gap between signed deals and successful implementations. You will ensure onboarding readiness, coordinate kickoff activities, and protect ARR by guiding downgrades and cancellations while improving playbooks.

You will log activities in Salesforce/DealHub, provide clear customer communications, and collaborate with Sales, Onboarding, Support, and AMs to keep customers on track toward value.