Remote Hypercare Onboarding Coach

Third-Party Job Posts; Portugal; Presencial; EUR 40 000 - 60 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Paid time off according to local labor requirements

Home office stipend

Professional development courses in Cloudbeds University

Wellness Fridays

Resumo da oferta

Cloudbeds is seeking a Remote Hypercare Onboarding Coach to assist clients during their launch on our platform. You will troubleshoot issues, analyze data flows, and ensure a seamless transition for hotel operators.

Ideal candidates will have strong emotional intelligence, technical aptitude, and a hospitality background. The role allows for flexible hours and aims to empower clients through unparalleled support.

Qualificações

• 3+ years of experience in 5-star hospitality or relevant SaaS customer success.
• Strong emotional intelligence and trust-building skills.
• Ability to handle fast-paced environments and complex technical queries.

Responsabilidades

• Support clients during post-launch ensuring seamless transition.
• Analyze data flows and troubleshoot issues for clients.
• Coordinate high-priority ticket queues and respond urgently to client needs.

Conhecimentos

Emotional intelligence

Technical aptitude

Strong organizational skills

Proactive support management

Formação académica

Hospitality degree

Experience in B2B SaaS in customer success

Ferramentas

CRM systems

AI tools

Descrição da oferta de emprego

Cloudbeds is seeking a Remote Hypercare Onboarding Coach to assist clients during their launch on our platform. You will troubleshoot issues, analyze data flows, and ensure a seamless transition for hotel operators.

Ideal candidates will have strong emotional intelligence, technical aptitude, and a hospitality background. The role allows for flexible hours and aims to empower clients through unparalleled support.