Remote Billing Specialist — Subscriptions & Support

Neura Market; Portugal; Teletrabalho; EUR 32 000 - 46 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Remote First

PTO

Wellness Fridays

Fully Paid Parental Leave

Home office stipend

Cloudbeds University

Upskilling and knowledge transfer

Resumo da oferta

Cloudbeds is a remote-first company revolutionizing hospitality software. As an Associate Billing Specialist, you’ll handle billing tickets, support subscription inquiries, and conduct exit interviews for cancellations, collaborating across teams to resolve issues and improve processes.

You’ll contribute to a growing knowledge base and participate in end-of-month activities, with opportunities for continuous learning and professional development.

Qualificações

• Previous experience in billing support, subscription management, or customer service.
• High attention to detail and a proven ability to make high-stakes decisions.
• Strong written, verbal, and analytical skills with excellent problem-solving abilities.
• Confidence in declining requests while taking accountability for decisions made.
• Familiarity with billing or subscription management procedures.
• Commitment to continuous improvement and learning new skills.
• Strong time management and organizational skills.
• Proficiency in Excel/Google Sheets.
• Fluent in English and Spanish.

Responsabilidades

• Address billing and subscription inquiries, escalating complex issues when necessary.
• Efficiently manage and process billing tickets (emails) and calls while taking ownership of follow-ups.
• Resolve delicate customer billing situations, including compensation requests.
• Gather details for credit and refund requests and handle finance-related inquiries.
• Analyze billing ticket trends and propose improvements to enhance the customer experience.
• Contribute to billing support articles and tutorials to expand internal and external knowledge base.
• Participate in task-force projects and assist with end-of-month processes as needed.

Conhecimentos

Billing support

Subscription management

Customer service

Attention to detail

Problem solving

Decision making

Time management

English

Spanish

Ferramentas

Excel/Google Sheets

Descrição da oferta de emprego

Cloudbeds is a remote-first company revolutionizing hospitality software. As an Associate Billing Specialist, you’ll handle billing tickets, support subscription inquiries, and conduct exit interviews for cancellations, collaborating across teams to resolve issues and improve processes.

You’ll contribute to a growing knowledge base and participate in end-of-month activities, with opportunities for continuous learning and professional development.