Remote Billing Specialist — Subscriptions & Customer Care

Coinscapture; Portugal; Remote; EUR 30,000 - 42,000; Full time

Benefits offered by this job

Remote-first

PTO

Wellness Fridays

Fully paid parental leave

Home office stipend

Cloudbeds University

Professional development

Job summary

Cloudbeds is a fully remote hospitality software company seeking an Associate Billing Specialist to support billing and subscription inquiries for customers and internal teams.

You will handle billing tickets via email or phone, conduct exit interviews for cancellations, and collaborate cross-functionally to resolve subscription issues while contributing to process improvements and maintaining accurate records.

Qualifications

• Experience in billing support or subscription management.
• Strong attention to detail and decision-making ability.
• Excellent written and verbal communication; problem-solving skills.

Responsibilities

• Address billing and subscription inquiries; escalate complex issues.
• Process billing tickets and calls; own follow-ups.
• Handle credits/refunds and finance-related inquiries.
• Analyze billing trends and contribute to knowledge base.
• Support month-end closing processes.

Skills

Billing support

Customer service

Excel

English & Spanish

Tools

Google Sheets

Job description

Cloudbeds is a fully remote hospitality software company seeking an Associate Billing Specialist to support billing and subscription inquiries for customers and internal teams.

You will handle billing tickets via email or phone, conduct exit interviews for cancellations, and collaborate cross-functionally to resolve subscription issues while contributing to process improvements and maintaining accurate records.