Remote Billing Specialist — Subscriptions & Customer Care

Coinscapture; Portugal; Teletrabalho; EUR 30 000 - 42 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Remote-first

PTO

Wellness Fridays

Fully paid parental leave

Home office stipend

Cloudbeds University

Professional development

Resumo da oferta

Cloudbeds is a fully remote hospitality software company seeking an Associate Billing Specialist to support billing and subscription inquiries for customers and internal teams.

You will handle billing tickets via email or phone, conduct exit interviews for cancellations, and collaborate cross-functionally to resolve subscription issues while contributing to process improvements and maintaining accurate records.

Qualificações

• Experience in billing support or subscription management.
• Strong attention to detail and decision-making ability.
• Excellent written and verbal communication; problem-solving skills.

Responsabilidades

• Address billing and subscription inquiries; escalate complex issues.
• Process billing tickets and calls; own follow-ups.
• Handle credits/refunds and finance-related inquiries.
• Analyze billing trends and contribute to knowledge base.
• Support month-end closing processes.

Conhecimentos

Billing support

Customer service

Excel

English & Spanish

Ferramentas

Google Sheets

Descrição da oferta de emprego

Cloudbeds is a fully remote hospitality software company seeking an Associate Billing Specialist to support billing and subscription inquiries for customers and internal teams.

You will handle billing tickets via email or phone, conduct exit interviews for cancellations, and collaborate cross-functionally to resolve subscription issues while contributing to process improvements and maintaining accurate records.