Remote Portuguese Speaking Customer Expert – Greece

Mercier Consultancy MD; Portugal; Remote; EUR 22,000 - 31,000; Full time

Benefits offered by this job

Relocation package

Performance bonus

13th/14th salary

Health insurance

Training programs

Career development

Job summary

Mercier Consultancy Group is seeking Portuguese-speaking Customer Experts for Dyson, offering a remote-friendly position with relocation support to Greece. You will handle Portuguese customer inquiries across phone, email, and chat, providing empathetic, solution-oriented service for Dyson electronics.

Ideal candidates have native Portuguese, English proficiency, and a customer-service mindset. Greece relocation is supported, with a comprehensive benefits package and ongoing training.

Qualifications

• Native or fluent Portuguese (spoken and written).
• EU passport valid.
• Professional proficiency in English.
• Previous experience in customer service or consumer electronics sector is advantageous.
• Residency in Greece or willingness to relocate to Greece.

Responsibilities

• Provide expert-level support for Dyson products via phone, email, and chat in Portuguese.
• Deliver professional, empathetic communication to customers.
• Assist with technical troubleshooting and product guidance.
• Document customer interactions in CRM systems to support service improvement.
• Collaborate with international teams to meet KPIs and SLAs.
• Offer solutions aligned with customers' household and lifestyle needs.

Skills

Portuguese language

English proficiency

Customer service

Problem solving

Tech-savvy

Communication skills

Tools

CRM software

Job description

Mercier Consultancy Group is seeking Portuguese-speaking Customer Experts for Dyson, offering a remote-friendly position with relocation support to Greece. You will handle Portuguese customer inquiries across phone, email, and chat, providing empathetic, solution-oriented service for Dyson electronics.

Ideal candidates have native Portuguese, English proficiency, and a customer-service mindset. Greece relocation is supported, with a comprehensive benefits package and ongoing training.