Portuguese Speaking Customer Experts for Dyson - Work Remote In Greece

Mercier Consultancy MD; Portugal; Remote; EUR 22,000 - 31,000; Full time

Benefits offered by this job

Relocation package

Performance bonus

13th/14th salary

Health insurance

Training programs

Career development

Job summary

Mercier Consultancy Group is seeking Portuguese-speaking Customer Experts for Dyson, offering a remote-friendly position with relocation support to Greece. You will handle Portuguese customer inquiries across phone, email, and chat, providing empathetic, solution-oriented service for Dyson electronics.

Ideal candidates have native Portuguese, English proficiency, and a customer-service mindset. Greece relocation is supported, with a comprehensive benefits package and ongoing training.

Qualifications

• Native or fluent Portuguese (spoken and written).
• EU passport valid.
• Professional proficiency in English.
• Previous experience in customer service or consumer electronics sector is advantageous.
• Residency in Greece or willingness to relocate to Greece.

Responsibilities

• Provide expert-level support for Dyson products via phone, email, and chat in Portuguese.
• Deliver professional, empathetic communication to customers.
• Assist with technical troubleshooting and product guidance.
• Document customer interactions in CRM systems to support service improvement.
• Collaborate with international teams to meet KPIs and SLAs.
• Offer solutions aligned with customers' household and lifestyle needs.

Skills

Portuguese language

English proficiency

Customer service

Problem solving

Tech-savvy

Communication skills

Tools

CRM software

Job description

Portuguese Speaking Customer Experts for Dyson

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment firm, specializing in connecting world-class talent with industry-leading global brands. We pride ourselves on facilitating career-defining opportunities that blend professional excellence with exceptional personal lifestyle experiences, making us the top choice for those seeking jobs in Greece.

Job Overview

We are currently looking for talented individuals to join our team as Portuguese Speaking Customer Experts for Dyson, a global leader in premium consumer electronics. This role is a unique opportunity to represent a high-innovation brand while enjoying a remote-friendly position in Greece, supported by a world-class team and a comprehensive relocation package.

Key Responsibilities

• Provide expert-level support for Dyson's innovative consumer electronics portfolio, including vacuum cleaners, air purifiers, and hair care technology
• Deliver professional, empathetic, and efficient communication to customers via phone, email, and chat in Portuguese
• Assist customers with technical troubleshooting, product guidance, and post-purchase inquiries to ensure maximum satisfaction
• Maintain deep product knowledge to act as a brand ambassador for one of the most prestigious names in the consumer electronics industry
• Accurately document customer interactions and feedback in our CRM systems to drive continuous service improvement
• Collaborate with international teams to meet performance KPIs and service level agreements
• Engage with clients to offer solutions that align with their specific household and lifestyle needs

Requirements

• Native or fluent Portuguese (spoken and written)
• Valid EU passport (mandatory)
• Professional proficiency in English to communicate within our global corporate environment
• Previous experience in customer service or a strong passion for the consumer electronics sector is highly advantageous
• Excellent problem-solving skills and a tech-savvy mindset
• Residency within Greece or a commitment to relocate to Greece for this role

Benefits

What We Offer

• Competitive Monthly Salary
• 2 Extra Salaries Per Year (13th and 14th salary) as part of your comprehensive package
• Monthly Performance Bonus to reward your dedication
• Fully Paid Relocation Package (flight, transfer, hotel) for those moving for Portuguese-speaking jobs
• Fully Paid Training programs to ensure you are an expert on all Dyson consumer electronics
• Comprehensive Health Insurance coverage
• And Much More, including team-building events and career development pathways

Life in Greece

Choosing to pursue the Portuguese Speaking Customer Experts for Dyson position in Greece means embracing a life of unparalleled quality. Greece is renowned for its sunny Mediterranean climate, historic charm, and a vibrant social scene that offers something for everyone, making it one of the most sought-after destinations for international professionals.

Living in Greece provides the perfect work-life balance, where you can enjoy world-class cuisine and a relaxing pace of life after your workday. With our seamless relocation support, moving to Greece becomes an effortless transition, allowing you to focus on your career growth while immersing yourself in the rich culture and beautiful landscapes that only Greece can offer.