Remote Portuguese Pharma CSR - Paid Relocation & Perks

Patrique Mercier Recruitment Fr; Porto; Remote; EUR 21,000 - 26,000; Full time

Benefits offered by this job

Private Health Insurance

Training & Development

Performance Bonus

2 Extra Salaries Per Year Fully Paid

Fully Paid Relocation Package ( flight

Free Greek Lessons, discounts and其他

Job summary

Patrique Mercier Recruitment FR is seeking a Portuguese-speaking Customer Service Representative for the Pharmaceuticals sector. The role is remote with Greece as the work location and requires excellent communication with healthcare professionals and clients.

Responsibilities include handling inquiries via phone, email, and chat, providing dosage and safety information, maintaining product knowledge, and ensuring timely resolutions while adhering to industry regulations.

Qualifications

• Fluency in Portuguese and English is required.
• Experience in customer service, preferably in pharmaceuticals or healthcare.
• Strong communication and interpersonal skills with a focus on customer satisfaction.
• Ability to handle sensitive information with discretion and professionalism.
• Familiarity with pharmaceutical products and relevant regulations is an advantage.

Responsibilities

• Provide outstanding customer service to Portuguese-speaking clients and healthcare providers through phone, email, and chat.
• Assist customers with inquiries related to pharmaceutical products, including dosage, usage, and safety information.
• Handle customer complaints and ensure timely resolutions and satisfaction.
• Maintain knowledge of the company's product range and industry regulations.
• Document interactions accurately and contribute to service process improvements.
• Collaborate with internal teams to address complex inquiries and ensure compliance.

Skills

Portuguese language

English language

Customer service

Pharma knowledge

Communication skills

Tools

MS Office Suite

Job description

Patrique Mercier Recruitment FR is seeking a Portuguese-speaking Customer Service Representative for the Pharmaceuticals sector. The role is remote with Greece as the work location and requires excellent communication with healthcare professionals and clients.

Responsibilities include handling inquiries via phone, email, and chat, providing dosage and safety information, maintaining product knowledge, and ensuring timely resolutions while adhering to industry regulations.