Remote Portuguese Customer Service – Government Sector

Patrique Mercier Recruitment Fr; Portugal; Remote; EUR 18,000 - 28,000; Full time

Benefits offered by this job

Private Health Insurance

Training & Development

Performance Bonus

Two extra salaries per year

Fully paid relocation package

Greek language lessons and perks

Job summary

Patrique Mercier Recruitment Fr is seeking a Portuguese-speaking Customer Service Representative specialized in the Government & Public Sector, working remotely in Greece. You will engage with clients navigating public services, ensuring efficient operation of government-related functions.

Responsibilities include assisting Portuguese-speaking clients via phone, email, and chat, handling inquiries about government services, and guiding users through applications and documentation.

Qualifications

• Fluency in Portuguese and English, both written and spoken.
• Experience in customer service, particularly in government or public sector is preferred.
• Excellent communication and problem-solving skills.
• Proficiency in customer service software and Microsoft Office Suite.

Responsibilities

• Provide high-quality customer service to Portuguese-speaking clients via phone, email, and chat platforms.
• Assist clients with inquiries related to government services and information.
• Guide users through processes such as application submissions, documentation requirements, and service updates.
• Maintain comprehensive knowledge of government programs and policies to address client needs effectively.
• Document all interactions accurately to maintain compliance and provide feedback for service improvement.
• Collaborate with internal teams to enhance service delivery and efficiency.

Skills

Portuguese fluency

English fluency

Customer service experience

Job description

Patrique Mercier Recruitment Fr is seeking a Portuguese-speaking Customer Service Representative specialized in the Government & Public Sector, working remotely in Greece. You will engage with clients navigating public services, ensuring efficient operation of government-related functions.

Responsibilities include assisting Portuguese-speaking clients via phone, email, and chat, handling inquiries about government services, and guiding users through applications and documentation.