Portuguese Speaking Customer Service For Pharmaceuticals -Remote In Greece

Patrique Mercier Recruitment Fr; Setúbal; Remote; EUR 18,000 - 27,000; Full time

Benefits offered by this job

Private Health Insurance

Training & Development

Performance Bonus

2 Extra Salaries Per Year

Fully Paid Relocation Package

Free Greek Lessons

Job summary

Patrique Mercier Recruitment FR is hiring a Portuguese-speaking Customer Service Representative in the Pharmaceuticals sector. The role offers remote work from Greece, supporting Portuguese-speaking clients and healthcare professionals.

You will handle inquiries via multiple channels and contribute to customer satisfaction. Ideal candidates have fluency in Portuguese and English, prior CS experience (pharma preferred), and strong communication skills.

Qualifications

• Fluency in Portuguese and English (written and spoken).
• Experience in customer service, preferably in pharmaceuticals.
• Strong communication and interpersonal skills.
• Ability to handle sensitive information with discretion.

Responsibilities

• Provide outstanding customer service to Portuguese-speaking clients via phone, email, and chat.
• Assist customers with inquiries about pharmaceutical products, dosage, and safety.
• Handle customer complaints with professionalism and timely resolution.
• Maintain knowledge of product range and regulatory requirements.
• Document interactions accurately and support process improvements.
• Collaborate with internal teams to handle complex inquiries and ensure standards.
• Participate in training to enhance product knowledge and CS skills.

Skills

Portuguese Proficiency

English Proficiency

Customer Service

Pharma Knowledge

Communication

Discretion

Tools

CRM software

Microsoft Office

Job description

Portuguese Speaking Customer Service for Pharmaceuticals -Remote in Greece

Remote / Work from Home

Description

Patrique Mercier Recruitment FR is excited to announce a new opportunity for a Portuguese Speaking Customer Service Representative in the Pharmaceuticals industry. This role offers a chance to work within a leading pharmaceutical company, providing essential support and expertise to Portuguese-speaking clients and healthcare professionals.

Responsibilities

• Provide outstanding customer service to Portuguese-speaking clients and healthcare providers through various communication channels, including phone, email, and chat.
• Assist customers with inquiries related to pharmaceutical products, including dosage, usage, and safety information.
• Handle customer complaints and issues with professionalism, ensuring timely resolutions and customer satisfaction.
• Maintain comprehensive knowledge of the company's product range and relevant industry regulations.
• Document customer interactions accurately and contribute to the continuous improvement of customer service processes.
• Collaborate with internal teams to address complex inquiries and ensure compliance with industry standards.
• Participate in training and development initiatives to enhance product knowledge and customer service skills.

Requirements

• Fluency in Portuguese and English, both written and spoken.
• Experience in customer service, preferably in the pharmaceuticals or healthcare industry.
• Strong communication and interpersonal skills, with a focus on customer satisfaction.
• Ability to handle sensitive information with discretion and professionalism.
• Familiarity with pharmaceutical products and relevant regulations is an advantage.
• Proficiency in customer service software and Microsoft Office Suite.
• Detail-oriented with strong organizational skills and the ability to work independently.
• Private Health Insurance
• Training & Development
• Performance Bonus
• 2 Extra Salaries Per Year Fully Paid Training
• Fully Paid Relocation Package ( flight, transfer and hotel )
• Free Greek Lessons, discounts and other perks

Patrique Mercier Recruitment is the leading agency for candidates seeking jobs in their native language, in Greece. We specialize in the following industries: social media, gaming, healthcare, retail & e-retail, travel, automotive, financial, insurance, energy, and telecommunications. Our recruitmen...