French + English Customer Service Representative

Cross Border Talents; Porto; Vor Ort; EUR 18.000 - 24.000; Vollzeit

Zusammenfassung

Cross Border Talents in Porto, Portugal, is seeking a Customer Service Representative who speaks French and English to deliver high-quality support from an on-site location. You will handle inquiries, resolve issues, and assist multiple markets while supporting healthcare or technical products and services.

Requirements include fluent French and advanced English (C1), excellent communication, problem-solving, and the ability to manage sensitive situations.

Qualifikationen

• Fluent French and advanced English (C1 level).
• Excellent communication, active listening, and problem-solving skills.
• Strong organizational skills and attention to detail.
• Ability to manage customer complaints, handle sensitive situations, and work under pressure.

Aufgaben

• Handling inquiries and resolving customer issues.
• Providing support to multiple markets.
• Assisting with healthcare or technical products and services.

Kenntnisse

French

English

Communication

Problem-solving

Jobbeschreibung

Customer Service Representative – French & English

Location: Porto, Portugal | Work Model: On-site, Start date: 12/11/1026

I am seekinga Frenchand English-speaking Customer Service Representative to provide high-quality customer support and ensure customer satisfaction. Responsibilities include handling inquiries, resolving customer issues, assisting multiple markets, and providing support related to healthcare or technical products and services.

Requirements

• Fluent French and advanced English (C1 level).
• Excellent communication, active listening, and problem-solving skills.
• Strong organizational skills and attention to detail.
• Ability to manage customer complaints, handle sensitive situations, and work under pressure.
• Ability to learn and retain large amounts of information.
• Experience in healthcare, technical support, diabetes, or medical devices is an advantage.

• Rotating shifts Monday to Sunday, covering 24/7 operations, with two rotating days off.
• Occasional night shifts between 22:00 and 07:00.

Note: Relocation support is not offered for this language market.

EU Passport OR Valid Portuguese work documents