Remote Onboarding Coach for Hospitality Training & ROI

Cloudbeds; Lisboa; À distance; EUR 35 000 - 52 000; Plein temps

Avantages offerts par ce poste

Remote First

PTO

Fully Paid Parental Leave

Home office stipend

Cloudbeds University

Manager training

Knowledge transfer

Résumé du poste

Cloudbeds, a fully remote hospitality software company, powers hotels worldwide and continually evolves with AI-powered solutions. We seek an Onboarding Coach who can train clients, tailor the system to hospitality workflows, and ensure complete confidence in using Cloudbeds.

You’ll build relationships, support multiple accounts, and collaborate with Sales to show ROI while driving product adoption across properties of all sizes.

Qualifications

• 1+ year of hospitality experience preferred (front desk, etc.).
• 2+ years in customer-facing roles in tech or service.
• Fluent in English and Portuguese; Spanish is a plus.
• Strong communication, empathy, and problem-solving for customers.
• Ability to manage multiple onboarding projects simultaneously.

Responsabilités

• Facilitate client onboarding, training, and ongoing support via video, phone, and email.
• Resolve customer inquiries and troubleshoot escalated issues across multiple channels.
• Partner with Sales to define success, demonstrate ROI, and drive retention.
• Build strong client relationships to encourage loyalty and promote product adoption.
• Develop a deep understanding of Cloudbeds’ products and customer needs.
• Contribute to training materials and stay updated on system changes.
• Record activities in Salesforce, gather feedback, and share insights for product improvements.

Connaissances

Onboarding

Training delivery

Multichannel support

Client relationship

Product adoption

Sales alignment

CRM tools

Outils

Salesforce

Description du poste

Cloudbeds, a fully remote hospitality software company, powers hotels worldwide and continually evolves with AI-powered solutions. We seek an Onboarding Coach who can train clients, tailor the system to hospitality workflows, and ensure complete confidence in using Cloudbeds.

You’ll build relationships, support multiple accounts, and collaborate with Sales to show ROI while driving product adoption across properties of all sizes.