Onboarding Coach

Coinscapture; Portugal; Remote; EUR 32,000 - 52,000; Full time

Benefits offered by this job

Remote First

Paid Parental Leave

Home office stipend

Professional development

Language learning support

Job summary

Cloudbeds is seeking an Onboarding Coach for a fully remote position, ideally based in Portugal. You will train clients, tailor the system to their hospitality business, and ensure a confident, smooth onboarding experience across video, phone, and email.

Expect collaboration with a global team and ongoing product improvements. Requirements include 1+ year hospitality experience, 2+ years in customer-facing roles, and fluency in English and Portuguese; Spanish is a plus.

Qualifications

• Fluency in English and Portuguese.
• Spanish is preferred.
• 1+ year hospitality experience (Front Desk or Revenue Manager)
• 2+ years in customer-facing roles

Responsibilities

• Facilitate client onboarding, training, and ongoing support via video, phone, and email.
• Resolve customer inquiries and troubleshoot escalated issues across multiple channels.
• Partner with Sales to define success, demonstrate ROI, and drive retention.
• Build strong client relationships to promote product adoption.
• Develop a deep understanding of Cloudbeds’ products and customer needs.
• Contribute to training materials and stay updated on system changes.
• Record activities in Salesforce and share feedback for product improvements.

Skills

English fluency

Portuguese fluency

Spanish preferred

Customer-facing experience

Multilingual communication

Salesforce usage

Tools

Salesforce

Job description

# Onboarding CoachCloudbedsRemotePortugalCustomer Support & SuccessPosted Oct 17, 2026What Makes Cloudbeds Unique At Cloudbeds, we're not just building software, we're transforming hospitality. Our platform powers hotels across 150 countries, processing billions in bookings annually. From boutique properties to large hotel groups, we help hoteliers transform operations and uplevel their commercial strategy through a unified platform that integrates with hundreds of partners. And we do it with a completely remote team. Imagine working alongside global innovators to build AI-powered solutions that solve hoteliers' biggest challenges. Since our founding in 2012, we've continually been recognized for excellence, most recently earning top honors at the 2026 HotelTechAwards for Best Hotel Management Software and landing on Deloitte's Technology Fast 500 again, but we're just getting started. How You'll Make an Impact: As an Onboarding Coach, we’re looking for someone who truly understands hospitality and can step into our clients’ shoes to demonstrate how our system makes their lives easier. You’ll care for our clients and their properties just as you would for a guest in a hotel—always going the extra mile. In this role, you’ll train clients on the system, tailoring it to fit their needs as a hospitality business. By asking the right questions, you’ll get to know your clients and ensure that, by the end of the onboarding process, they have a complete understanding of and confidence in using the system. Our Customer Onboarding Team: As part of our Customer Onboarding Team, you’ll play a vital role in bringing our motto \\*“more reservations, happier guests” to life. Our team is close-knit and collaborative, living this motto every day by working closely together to provide exceptional support and ensure a seamless onboarding experience for our customers. If you’re ready to make a difference and be part of an exciting journey, we’d love to have you on board! What You Bring to the Team: • Facilitate client onboarding, training, and ongoing support via video, phone, and email. • Resolve customer inquiries and troubleshoot escalated issues across multiple channels. • Partner with Sales to define success, demonstrate ROI, and drive retention. • Build strong client relationships to encourage loyalty and promote product adoption. • Develop a deep understanding of Cloudbeds’ products and customer needs. • Contribute to training materials and stay updated on system changes. • Record activities in Salesforce, gather feedback, and share insights for product improvements. What Sets You Up for Success: • Communicate product offerings clearly and synthesize feedback for internal teams. • Share customer insights and opportunities across departments to drive alignment. • Manage multiple projects or accounts with strong organizational and proactive skills. • Empower clients to become self-sufficient during onboarding and beyond. • Deliver exceptional communication with empathy and a customer-focused approach. • Bring over 1 year of hospitality experience in roles like Front Desk or Revenue Manager. • Have at least 2 years of relevant industry experience in customer-facing roles. • Fluency in English and Portuguese • Fluency in Spanish is also preferred NOTE: PLEASE SUBMIT YOUR CV/RESUME IN ENGLISH Work Authorization Please note that applicants must be currently authorized to work in the location where the position is located without requiring visa sponsorship. At this time, Cloudbeds is unable to provide sponsorship for work visas. What to Expect - Your Journey with Us Behind Cloudbeds' revolutionary technology is a team redefining what's possible in hospitality. We're 650+ team members across 40+ countries, bringing together elite engineers, AI architects, world-class designers, hoteliers, and hospitality veterans to solve challenges others haven't dared to tackle. Our diverse team speaks 30+ languages, but we all share one language: a passion for innovation and travel. From pioneering breakthroughs in machine learning to revolutionizing how hotels operate, we're not just watching the future of hospitality unfold – we're coding it, designing it, writing it, and shipping it. If you're ready to work alongside some of the brightest minds in tech who are obsessed with using AI to transform a trillion-dollar industry, this is your chance to be part of something extraordinary. Learn more online at cloudbeds.com Cloudbeds Awards: • Winner – Hotel Management Software | HotelTechAwards (2026) • Overall 10 Best Places to Work | HotelTechAwards (2026) • Overall Top 10 Hotelier's Choice | HotelTechAwards (2026) • Finalist – Property Management Systems (PMS) & Channel Managers | HotelTechAwards (2026) • Most Loved Workplace Certified (2024) • Deloitte Technology Fast 500 (2024) Discover our Benefits: • Remote First, Remote Always • PTO in accordance with local labor requirements • Fully Paid Parental Leave • Home office stipend based on country of residency • Professional development courses in Cloudbeds University • Access to professional development, including manager training, upskilling, and knowledge transfer Everyone is Welcome - A Culture of Inclusion Cloudbeds is proud to be an Equal Opportunity Employer that celebrates the diversity in our global team! We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Cloudbeds is committed to the full inclusion of all qualified individuals. As part of this commitment, Cloudbeds will ensure that persons with disabilities are provided reasonable accommodations in the hiring process. We encourage deaf, hard-of-hearing, deaf-blind, and deaf-disabled individuals to apply. If reasonable accommodation is needed to participate in the job application or interview process or to perform essential job functions, please contact our HR team by phone at [phone] or via email at [e-mail]. Cloudbeds will provide an American Sign Language (ASL) interpreter where needed as a reasonable accommodation for the hiring process. To all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at Cloudbeds. Staffing, recruiting agencies, and individuals being represented by an agency are not authorized to use this site or to submit applications, and any such submissions will be considered unsolicited. Cloudbeds does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to our jobs alias, Cloudbeds employees, or any other company location. Cloudbeds is not responsible for any fees related to unsolicited resumes/applications. #LI-REMOTE