Remote CES Advisor — Catalan & English Specialist

Nestle SA; Linda-a-Velha; Hybrid; EUR 24,000 - 34,000; Full time

Benefits offered by this job

Flexible working environment

Meal allowance-card

Company equipment

Job summary

Nestlé Business Solutions (NBS) is hiring for a 100% remote Customer Support role. The team works Monday to Friday, 8am to 7pm with rotating shifts. Fluency in Catalan and English is required, and the candidate will engage with customers via phone, email, and social channels to resolve issues and provide product guidance.

You will help expand Nestlé CES standards, contribute to knowledge bases, and collaborate with stakeholders across global teams, in a dynamic, multicultural environment.

Qualifications

• Fluent spoken and written Catalan and English.
• Strong communication and problem-solving skills.
• Ability to multitask and adapt tone for different brands and channels.
• Familiarity with CRM systems is a plus.

Responsibilities

• Respond to customer queries via phone and written channels in a timely, accurate manner.
• Identify needs and help customers use specific features.
• Record consumer requests in internal databases.
• Share feature requests and workarounds with stakeholders.

Skills

Catalan

English

Communication

Problem solving

Multi-tasking

CRM systems

Job description

Nestlé Business Solutions (NBS) is hiring for a 100% remote Customer Support role. The team works Monday to Friday, 8am to 7pm with rotating shifts. Fluency in Catalan and English is required, and the candidate will engage with customers via phone, email, and social channels to resolve issues and provide product guidance.

You will help expand Nestlé CES standards, contribute to knowledge bases, and collaborate with stakeholders across global teams, in a dynamic, multicultural environment.