Remote Matching Operations Coordinator - Portugal

Jobgether; Portugal; A distancia; EUR 36.000 - 56.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Fully remote

Global team

Autonomy

Structured onboarding

Career growth

Collaboration across geographies

Descripción de la vacante

Jobgether is seeking a diligent Matching Operations Coordinator based in Portugal to streamline communication between professionals and internal teams. You will oversee multiple accounts, ensure timely information flow, and drive operational excellence in a fully remote setup.

You will monitor project progress, identify risks, support onboarding, and contribute to process improvements with a data-driven mindset.

Formación

• Bachelor’s degree or equivalent higher-education qualification.
• 2–3+ years of experience in coordination, operations support, customer support, account management, or a related role.
• Excellent written and verbal communication skills, with the ability to maintain clear and professional communication with diverse stakeholders.
• Strong stakeholder management skills and the ability to prevent communication gaps, misunderstandings, and operational friction.
• Excellent organizational skills and strong attention to detail, with the ability to prioritize tasks and execute efficiently.
• Self-starter mindset with a high level of accountability and the ability to independently manage workflows, tasks, and assigned accounts.
• Strong professional judgment and the ability to make sound decisions independently while working within established processes and guidelines.
• Ability to follow defined processes accurately and consistently, including making appropriate decisions when information is incomplete.
• Adaptability and willingness to learn quickly as processes, priorities, and business needs evolve.
• Collaborative mindset, with a willingness to share knowledge, support colleagues, and learn from teammates.
• Proficiency with Google Sheets and Google Docs for data processing, organization, analysis, and presentation.
• Data-driven mindset and the ability to analyze operational information, identify trends, and turn findings into practical actions is a plus.
• Continuous-improvement mindset, with the initiative to identify inefficiencies and recommend better ways of working.
• Project management experience or a technical background is advantageous.
• Ability to thrive in a fast-paced, rapidly changing environment while managing multiple deadlines, priorities, and stakeholder relationships.
• High level of ownership and professionalism, with the ability to operate effectively as an individual contributor rather than relying on others to direct your work.
• Strong English communication skills, as resumes and day-to-day professional communication must be conducted in English.

Responsabilidades

• Act as the primary communication point between professionals working on client engagements and internal stakeholders, ensuring clear, timely, and effective information sharing.
• Independently manage communication across multiple channels, with a strong emphasis on professional written communication.
• Maintain regular contact with professionals across assigned accounts to understand project status, identify potential challenges, and proactively address issues before they escal...
• Identify and pursue relevant upsell and cross-sell opportunities while maintaining strong and professional relationships.
• Manage account-related administrative tasks and operational actions according to established processes and guidelines.
• Maintain proactive communication with colleagues through tools such as Slack and Zoom during designated working hours.
• Organize, update, and maintain process documentation and guidelines so that information remains accurate and easily accessible.
• Support onboarding activities for new team members and help them become familiar with tools, processes, and workflows.
• Contribute to strategic and ad-hoc projects that support operational efficiency and team objectives.
• Analyze operational data where relevant, identify trends, and translate findings into actionable improvements.
• Proactively identify opportunities to improve processes, increase efficiency, and strengthen the overall matching and operations workflow.
• Gradually take greater ownership of operational strategies and become a subject-matter expert within the function.

Conocimientos

Stakeholder management

Excellent communication

Organization & multitasking

Proactive mindset

English proficiency

Educación

Bachelor’s degree or equivalent

Herramientas

Google Sheets

Google Docs

Descripción del empleo

Jobgether is seeking a diligent Matching Operations Coordinator based in Portugal to streamline communication between professionals and internal teams. You will oversee multiple accounts, ensure timely information flow, and drive operational excellence in a fully remote setup.

You will monitor project progress, identify risks, support onboarding, and contribute to process improvements with a data-driven mindset.