Remote Live-Launch Success Coach

Cloudbeds; Coimbra; Presencial; EUR 56 828 - 74 313; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Remote First, Remote Always

PTO in accordance with local labor requirements

Monthly Wellness Fridays

Full Paid Parental Leave

Home office stipend

Professional development courses

Resumo da oferta

Cloudbeds is looking for a Hypercare Onboarding Coach to engage with clients at pivotal moments as they transition onto our platform. Your role will entail troubleshooting integrations and empowering clients during high-pressure launches, ensuring a seamless transition into long-term product utilization.

This remote position requires outstanding emotional intelligence and technical expertise, allowing you to help hotel operators adapt to our technology efficiently and confidently.

Qualificações

• Proven high emotional intelligence and trust-building skills.
• Ability to handle high-pressure situations with composure.
• Experience with client retention in a tech-enabled environment.

Responsabilidades

• Own the Post-Go-Live Safety Net and evaluate system health.
• Standardize administrative tasks using AI tools.
• Facilitate the transition into long-term product utilization.

Conhecimentos

Technical aptitude

Emotional intelligence

Organizational skills

Cross-functional alignment

Formação académica

Hospitality degree

Ferramentas

AI tools

Descrição da oferta de emprego

Cloudbeds is looking for a Hypercare Onboarding Coach to engage with clients at pivotal moments as they transition onto our platform. Your role will entail troubleshooting integrations and empowering clients during high-pressure launches, ensuring a seamless transition into long-term product utilization.

This remote position requires outstanding emotional intelligence and technical expertise, allowing you to help hotel operators adapt to our technology efficiently and confidently.