Remote Italian Tech Support Specialist (Relocation)

Cbtalents; Vila Nova de Gaia; Teletrabalho; EUR 26 000 - 40 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Relocation support

Remote work

Competitive salary

Resumo da oferta

Cbtalents in Portugal is seeking an Italian-speaking Technical Customer Support Specialist for a remote role. You will assist customers in Italian and English, troubleshoot technical issues, and document cases. The position is remote, but based in Portugal with relocation support for eligible candidates.

Fluency in Italian and English and strong communication are required. The role emphasizes delivering positive customer experiences and timely resolutions, with growth opportunities in a

Qualificações

• Fluent in Italian and English.
• Tech-savvy with good problem-solving abilities.
• Previous customer service experience preferred.

Responsabilidades

• Provide technical customer service and support.
• Identify, troubleshoot, and resolve customer issues.
• Handle inquiries and complaints with professionalism, empathy, and patience.
• Clearly explain technical solutions to customers.
• Track customer issues and ensure accurate documentation.
• Follow up on cases until resolution.
• Maintain a positive customer experience and build customer loyalty.

Conhecimentos

Italian language

English language

Customer service

Descrição da oferta de emprego

Cbtalents in Portugal is seeking an Italian-speaking Technical Customer Support Specialist for a remote role. You will assist customers in Italian and English, troubleshoot technical issues, and document cases. The position is remote, but based in Portugal with relocation support for eligible candidates.

Fluency in Italian and English and strong communication are required. The role emphasizes delivering positive customer experiences and timely resolutions, with growth opportunities in a