Remote Italian Customer Support Specialist – Streaming

Pkrecruiting; Lisboa; Hybrid; EUR 13,000 - 21,000; Full time

Benefits offered by this job

Private health insurance

Meal allowance

Onboarding training

Career development

Job summary

CloserHire partners with a leading global streaming platform to recruit Italian-speaking Customer Support Specialists for an exciting remote role.

You will assist subscribers with accounts, subscriptions, billing, and streaming queries, while troubleshooting device and platform issues. The position requires native Italian and good English, with a rotating schedule and onboarding training provided.

Qualifications

• Native-level fluency in Italian.
• Good command of English (B2 level).
• Experience in customer service is a plus.
• Remote-ready with strong communication and listening skills.
• Comfortable using multiple digital tools and systems simultaneously.

Responsibilities

• Provide customer support via phone, email, and chat in Italian and English.
• Assist subscribers with accounts, subscriptions, and billing.
• Troubleshoot streaming service issues and device access.
• Document interactions in internal systems accurately.
• Escalate complex cases and ensure timely follow-up.
• Meet quality and customer satisfaction targets in a fast-paced environment.

Skills

Italian

English (B2)

Job description

CloserHire partners with a leading global streaming platform to recruit Italian-speaking Customer Support Specialists for an exciting remote role.

You will assist subscribers with accounts, subscriptions, billing, and streaming queries, while troubleshooting device and platform issues. The position requires native Italian and good English, with a rotating schedule and onboarding training provided.