Remote Italian-Speaking Streaming Support Specialist

CloserHire; Lisboa; Hybrid; EUR 12,000 - 16,000; Full time

Benefits offered by this job

14 salaries per year

Private health insurance

Meal allowance

Work From Home

Job summary

CloserHire is seeking an Italian-speaking Customer Support Specialist to work remotely from Portugal. You will handle inquiries in Italian and English, assist with accounts, subscriptions, and billing, and troubleshoot streaming-related issues.

The role offers a fully remote setup with a 14-salary annual package and benefits such as private health cover and meal allowance. The position targets candidates who are fluent in Italian, with strong communication and problem-solving skills, capable of

Qualifications

• Native-level fluency in Italian.
• Clear English communication (B2).
• Experience in customer service is an advantage but not essential.
• Excellent communication and active listening skills.
• Strong problem-solving abilities.
• Customer-focused mindset.
• Comfortable using multiple digital tools and systems.
• Ability to work independently in a remote environment.

Responsibilities

• Provide customer support via phone, email, and chat in Italian and English.
• Assist customers with accounts, subscriptions, billing, and streaming inquiries.
• Troubleshoot technical issues related to streaming services and devices.
• Guide customers through product features and platform functionality.
• Document customer interactions accurately in internal systems.
• Escalate complex cases and ensure timely follow-up.

Skills

Italian fluency

English (B2)

Communication skills

Active listening

Problem solving

Customer focus

Digital tools

Remote work

Job description

CloserHire is seeking an Italian-speaking Customer Support Specialist to work remotely from Portugal. You will handle inquiries in Italian and English, assist with accounts, subscriptions, and billing, and troubleshoot streaming-related issues.

The role offers a fully remote setup with a 14-salary annual package and benefits such as private health cover and meal allowance. The position targets candidates who are fluent in Italian, with strong communication and problem-solving skills, capable of