Remote Italian Streaming Support Advisor – Bonuses

Eugenia Talent; Oeiras; Remote; EUR 18,000 - 26,000; Full time

Benefits offered by this job

Health insurance

Accommodation provided for a special f

Job summary

Eugenia Talent is seeking a Customer Advisor for a Streaming Platform with full-time commitment and Italian language requirements. This remote role in Portugal involves assisting subscribers worldwide, addressing billing queries, and providing technical support for streaming devices and platform features.

You will educate customers on content and subscription options, document interactions, and help improve the customer experience through proactive issue resolution.

Qualifications

• Fluent level of Italian
• Proficiency in English

Responsibilities

• Respond promptly and professionally to customer inquiries via email, social media, chat, and phone.
• Assist customers with billing inquiries, subscription management, and account troubleshooting.
• Provide technical support for streaming devices, applications, and platform features.
• Educate customers on product features, content offerings, and subscription options.
• Document customer interactions and escalate complex issues to appropriate teams for resolution.
• Proactively identify opportunities to improve the customer experience and streamline support processes.

Skills

Italian language

English proficiency

Excellent communication

Problem solving

Empathy & patience

Multitasking

Tools

Streaming devices

Digital platforms

Job description

Eugenia Talent is seeking a Customer Advisor for a Streaming Platform with full-time commitment and Italian language requirements. This remote role in Portugal involves assisting subscribers worldwide, addressing billing queries, and providing technical support for streaming devices and platform features.

You will educate customers on content and subscription options, document interactions, and help improve the customer experience through proactive issue resolution.