Italian Support Specialist Remote Streaming, 14 Salaries

Closerhire; Lisboa; Remote; EUR 14,000 - 15,000; Full time

Benefits offered by this job

14 Salaries a Year

Private Health Cover

Meal Allowance

Work From Home

Fully remote role

Job summary

CloserHire is recruiting Italian-speaking Customer Support Specialists for a fully remote role serving a leading streaming platform. You’ll handle inquiries in Italian and English, assist with accounts, subscriptions, billing, and streaming issues, and document interactions in internal systems.

The position offers 14 monthly salaries (1000€ x 14), private health cover, meal allowance, and a work-from-home setup.

Qualifications

• Native-level fluency in Italian.
• Good command of English (B2).
• Customer service experience is an advantage but not essential.
• Excellent communication and active listening skills.
• Ability to work independently in a remote environment.

Responsibilities

• Provide customer support via phone, email, and chat in Italian and English.
• Assist customers with account management, subscriptions, billing, and streaming inquiries.
• Troubleshoot streaming services, devices, and account access issues.
• Guide customers through product features and platform functionality.
• Document customer interactions in internal systems.
• Escalate complex cases and follow up to ensure timely resolution.

Skills

Italian

Customer Service

Communication

Active Listening

English (B2)

Tools

CRM software

Ticketing system

Job description

CloserHire is recruiting Italian-speaking Customer Support Specialists for a fully remote role serving a leading streaming platform. You’ll handle inquiries in Italian and English, assist with accounts, subscriptions, billing, and streaming issues, and document interactions in internal systems.

The position offers 14 monthly salaries (1000€ x 14), private health cover, meal allowance, and a work-from-home setup.