Remote IT Helpdesk Support — Growth & Impact

Bosch; Lisboa; Híbrido; EUR 17 000 - 22 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Flexible hours

Medical services

Employee discounts

Public transport access

Canteen

Resumo da oferta

Bosch Service Solutions in Lisbon seeks an IT Helpdesk Support specialist to respond to calls, emails and chat requests at 1st level. You will analyze technical problems and provide remote assistance, following defined workflows and escalating when needed.

Required are technical IT knowledge, Norwegian (C1) and English (B2) language skills, and a customer-focused, team-oriented mindset. Experience in SAP is a plus; hybrid office/remote work is offered.

Qualificações

• Technical education in IT systems or strong hardware/software knowledge.
• Experience in a customer-facing role is advantageous.
• Languages: Norwegian C1 and English B2 at minimum.
• SAP knowledge is a plus.

Responsabilidades

• Respond to calls, emails, and requests for 1st level support.
• Analyze technical problems and provide remote assistance via phone, email or chat.
• Follow defined work instructions and escalation processes for all incidents.
• Track all incidents in the internal incident management system.
• Maintain communication with Bosch sites and colleagues involved in support processes.
• Willingness to work in the office and/or remote according to business needs.

Conhecimentos

Customer service

Troubleshooting

Communication

Team player

Work under pressure

Formação académica

Technical IT education

Ferramentas

SAP

Descrição da oferta de emprego

Bosch Service Solutions in Lisbon seeks an IT Helpdesk Support specialist to respond to calls, emails and chat requests at 1st level. You will analyze technical problems and provide remote assistance, following defined workflows and escalating when needed.

Required are technical IT knowledge, Norwegian (C1) and English (B2) language skills, and a customer-focused, team-oriented mindset. Experience in SAP is a plus; hybrid office/remote work is offered.