Danish IT Helpdesk & Market Support in Lisbon

The Bosch Group, Inc.; Lisboa; Híbrido; EUR 24 000 - 32 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Flexible hours

Medical services

Employee discounts

Sports & health activities

Canteen

Good public transport access

Space for creativity

Resumo da oferta

The Bosch Group, Inc. is seeking an IT Helpdesk Support specialist for the Danish market in Lisbon. You will respond to calls, emails, and chat, diagnose issues, and provide 1st level IT support with remote tools.

A customer-focused, team-oriented candidate is needed to help resolve incidents and improve knowledge bases. Role involves collaboration with European teams, following standard procedures, and potential hybrid work arrangements.

Qualificações

• Technical IT education or proven hardware/software support experience.
• Professional experience in customer-facing roles is a plus.
• Danish language skills C1 and English B2 required.
• Team player with service and solutions focus.

Responsabilidades

• Respond to calls, emails, and requests for 1st level IT support.
• Analyze problems and provide remote assistance with incident management.
• Follow escalation processes and track incidents in the system.
• Collaborate with global Bosch sites and colleagues.
• Flexible office/remote work according to business needs.

Conhecimentos

Danish (C1)

English (B2)

Customer service

Team player

Troubleshooting

Communication

Formação académica

Technical IT education

Ferramentas

SAP

Descrição da oferta de emprego

The Bosch Group, Inc. is seeking an IT Helpdesk Support specialist for the Danish market in Lisbon. You will respond to calls, emails, and chat, diagnose issues, and provide 1st level IT support with remote tools.

A customer-focused, team-oriented candidate is needed to help resolve incidents and improve knowledge bases. Role involves collaboration with European teams, following standard procedures, and potential hybrid work arrangements.