Finnish Car Repair Support Specialist — Remote

Robert Bosch Group; Lisboa; Teletrabalho; EUR 30 000 - 48 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health insurance

On-site medical office

Career progression

Discounts on Bosch products

Sports activities

Good public transport access

Resumo da oferta

Bosch Service Solutions S.A. Lisbon is seeking a Finnish Market remote car repair support specialist. You will respond to calls and emails and provide 1st level technical support for cars, LGV and HGV across brands via multiple channels.

You will follow defined procedures, document incidents, and collaborate with colleagues worldwide. The role offers health insurance, on-site medical office, career progression, Bosch product discounts, and wellness activities.

Qualificações

• Vocational education: master mechanic or automotive service technician (or country-equivalent).
• 1–3 years of workshop experience with cars and/or LGV/HGV.
• Finnish language skills (C1) and English (B2) are required or strongly preferred.
• Strong customer orientation and communication skills.

Responsabilidades

• Respond to all calls, emails, and requests for technical 1st level support.
• Analyse technical problems (root cause analysis) for cars, LGV, and HGV and provide technical assistance via multiple channels.
• Follow defined work instructions and escalation processes for all incident types.
• Track incidents in the internal incident management system.
• Maintain communication with other Bosch sites and colleagues involved in support processes.
• Input for FAQ and knowledge database.
• Establish good relationships with colleagues and customers to ensure smooth information flow.
• Willingness to work in the office and/or remote according to business needs.

Conhecimentos

Customer service mindset

Problem solving

Team player

Communication skills

Basic IT knowledge

Formação académica

Vocational education: master mechanic / automotive mechatronics / automotive service technician

Ferramentas

Incident management system

CRM

Descrição da oferta de emprego

Bosch Service Solutions S.A. Lisbon is seeking a Finnish Market remote car repair support specialist. You will respond to calls and emails and provide 1st level technical support for cars, LGV and HGV across brands via multiple channels.

You will follow defined procedures, document incidents, and collaborate with colleagues worldwide. The role offers health insurance, on-site medical office, career progression, Bosch product discounts, and wellness activities.