Swedish Market | Remote Car Repair Assistance

Robert Bosch Group; Almada; Híbrido; EUR 18 000 - 28 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Discounts for employees

Canteen

Medical services

Sports and health activities

Flexible hours

Resumo da oferta

Bosch Service Solutions S.A. in Almada, Portugal, is hiring for Swedish Market Remote Car Repair Assistance. This full-time role supports customers with 1st-level technical issues, leveraging cars and LGV/HGV knowledge, and requires Swedish and English language skills along with a service-oriented mindset.

You may work remotely or from the office according to business needs, with steps to escalate and document incidents using our system.

Qualificações

• Education: complete vocational education as a master mechanic or automotive technician.
• Experience: 1–3 years in workshops with cars or LGV/HGV.
• Languages: Swedish C1 and English B2 or higher required.
• Soft and customer-facing skills emphasized.

Responsabilidades

• Respond to calls, emails, and requests for 1st level support.
• Analyze technical problems with cars/LGV/HGV and provide assistance.
• Follow work instructions and escalation processes.
• Track incidents in the internal management system.
• Coordinate with other Bosch sites and teams involved in support.

Conhecimentos

Swedish language proficiency

English language proficiency

Team player

Troubleshooting skills

Customer facing experience

Customer orientation

Formação académica

Vocational education – master mechanic

Automotive mechatronics technician

Automotive service technician

Country equivalent certificate

Ferramentas

IT systems basics

Descrição da oferta de emprego

Swedish Market | Remote Car Repair Assistance

• Full-time
• Legal Entity: Bosch Service Solutions S.A.

At Bosch, we shape the future by inventing high-quality technologies and services that spark enthusiasm and enrich people's lives. Our promise to our associates is rock-solid: we grow together, we enjoy our work, and we inspire each other. Join in and feel the difference.

With over 300 specialized associates and around 15 nationalities, Bosch activities in Lisbon are focusing on sales, marketing, communication, training, nearshoring services and shared support for human resources services to Europe. The diversity, commitment and know-how of the team are the key success factors of this organization.

Bosch Service Solutions develops and delivers Customer Experience, Mobility and Monitoring solutions for companies and their customers.

Our teams find fast and efficient solutions for thousands of people on a daily basis - from claim management to life-saving emergency calls, among other services. Define the standards and become a pioneer together with around 9000 associates worldwide.

Your contribution to something big:

• Respond to all calls, emails, and common requests for technical 1st level support
• Analyse technical problems (root cause analysis) with cars and/or, light goods vehicles (LGV) and/or, heavy goods vehicles (HGV) of all brands and provide technical assistance to customers by all existing communication channels.
• Follow defined work instructions and escalation processes for all possible types of incidents.
• Track all incidents in our internal incident management system.
• Maintain communication with other Bosch sites, departments, and colleagues who are engaged into the support processes.
• Input for FAQ and knowledge database.
• Establish good relationships with colleagues and customers in order to achieve a correct flow of information.
• Willingness to work in the office and/or remote according to business needs.

What distinguishes you:

• Education: Completed vocational education as a master mechanic, automotive mechatronics technician (mechanics and/or electronics), automotive service technician or country equivalent certificate
• Experience and know-how: Minimum 1-3 years of experience working in workshops with cars and/or LGV/HGV.
• Languages: Swedish oral and written communication skills level C1 (minimum) required and English oral and written communication skills level B2 (minimum) required. Other additional European languages are a plus.
• A team player who is 100% service and solutions focused
• Methodical troubleshooting skills required
• Basic knowledge of IT systems would be an advantage
• Professional experience in a customer facing position would be an advantage
• Soft skills required: Customer orientation, professional communication, able to work well in difficult situations
• Challenges in an international environment
• career opportunities in one of the best companies in the world
• flexible hours
• medical services
• discounts for employees
• sports and health related activities
• canteen
• good access to public transports
• space for creativity.

Success stories don't just happen. They are made...

Job Location

Swedish Market | Remote Car Repair Assistance • Almada, Portuguese Republic, PT