Remote IT Helpdesk – 1st Line Support (Dutch & English)

Fujitsu; Lisboa; Hybrid; EUR 25,000 - 35,000; Full time

Benefits offered by this job

Remote Working Available

Life insurance

Private health insurance from day one

25 days of holidays

Training and internal career progression

Dynamic team environment

Job summary

A global technology firm in Lisbon is seeking an IT Helpdesk / 1st line support professional. This entry-level role requires proficiency in Dutch and English to assist users by managing incidents and requests. The position offers remote working options, flexible contracts, and numerous employee benefits including health insurance and holidays. Ideal for those looking to start a career in IT services.

Qualifications

• Ability to handle routine and non-routine incidents and requests.
• Strong problem-solving skills and customer service orientation.
• Willingness to learn and develop professionally.

Responsibilities

• Provide a point of contact for users, managing incidents and requests.
• Document actions taken to resolve customer enquiries.
• Monitor performance to meet service level expectations.

Skills

Proficiency in Dutch

Proficiency in English

Job description

A global technology firm in Lisbon is seeking an IT Helpdesk / 1st line support professional. This entry-level role requires proficiency in Dutch and English to assist users by managing incidents and requests. The position offers remote working options, flexible contracts, and numerous employee benefits including health insurance and holidays. Ideal for those looking to start a career in IT services.