Danish Market | It Helpdesk Support

The Bosch Group, Inc.; Lisboa; Híbrido; EUR 24 000 - 32 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Flexible hours

Medical services

Employee discounts

Sports & health activities

Canteen

Good public transport access

Space for creativity

Resumo da oferta

The Bosch Group, Inc. is seeking an IT Helpdesk Support specialist for the Danish market in Lisbon. You will respond to calls, emails, and chat, diagnose issues, and provide 1st level IT support with remote tools.

A customer-focused, team-oriented candidate is needed to help resolve incidents and improve knowledge bases. Role involves collaboration with European teams, following standard procedures, and potential hybrid work arrangements.

Qualificações

• Technical IT education or proven hardware/software support experience.
• Professional experience in customer-facing roles is a plus.
• Danish language skills C1 and English B2 required.
• Team player with service and solutions focus.

Responsabilidades

• Respond to calls, emails, and requests for 1st level IT support.
• Analyze problems and provide remote assistance with incident management.
• Follow escalation processes and track incidents in the system.
• Collaborate with global Bosch sites and colleagues.
• Flexible office/remote work according to business needs.

Conhecimentos

Danish (C1)

English (B2)

Customer service

Team player

Troubleshooting

Communication

Formação académica

Technical IT education

Ferramentas

SAP

Descrição da oferta de emprego

Danish Market | IT Helpdesk Support

Empresa : The Bosch Group, Inc. Tipo de Emprego : Periodo Integral Lisbon, Portugal

Company Description

At Bosch, we shape the future by inventing high-quality technologies and services that spark enthusiasm and enrich people’s lives. Our promise to our associates is rock-solid: we grow together, we enjoy our work, and we inspire each other. Join in and feel the difference.

With over 300 specialized associates and around 15 nationalities, Bosch activities in Lisbon are focusing on sales, marketing, communication, training, nearshoring services and shared support for human resources services to Europe. The diversity, commitment and know-how of the team are the key success factors of this organization.

Bosch Service Solutions develops and delivers Customer Experience, Mobility and Monitoring solutions for companies and their customers.

Our teams find fast and efficient solutions for thousands of people on a daily basis – from claim management to life‑saving emergency calls, among other services. Define the standards and become a pioneer together with around 9000 associates worldwide.

Job Description

• Respond to all calls, emails and common requests for technical 1st level support;
• Analyse technical problems (root cause analysis) and provide technical assistance to customers via phone, email or chat making use of remote access tools First level resolution rate: 50% after 6 months, 70% after 12 months;
• Follow defined work instructions and escalation processes for all possible types of incidents;
• Track all incidents in our internal incident management system;
• Maintain communication with other Bosch sites, departments and colleagues which are engaged into the support processes;
• Input for FAQ and knowledge data base;
• Establish good relationships with colleagues and customers in order to achieve a correct flow of information;
• Willingness to work in the office and/or remote according to business needs.

Qualifications

• Education: Technical education in IT systems or experience and advanced knowledge in hardware and software support topics;
• Experience and know-how: Professional experience in a customer facing position would be an advantage;
• Languages: Danishoral and written communication skills level C1 (minimum) required and English oral and written communication skills level B2 (minimum) required. Other additional European languages are a plus;
• A team player who is 100% service and solutions focused;
• Methodical troubleshooting skills required;
• Working knowledge of SAP would be an advantage;
• Previous experience or affinity with automotive electronics would be an advantage;
• Soft skills required: Customer orientation, professional communication, team player skills, able to work under pressure;
• Willingness of taking over responsibility for assigned projects as needed.

Additional Information

What we offer you:

• Challenges in an international environment
• career opportunities in one of the best companies in the world
• flexible hours
• medical services
• discounts for employees
• sports and health related activities
• canteen
• good access to public transports
• space for creativity

Success stories don´t just happen. They are made...

Sobre a empresa

The Bosch Group, Inc.

The Bosch Group has more than 400 000 employees around the world, present in 60 countries, and we are proud to impact people’s lives and to work towards a more sustainable future. Bosch Car Multimedia, S.A. belongs to the Automotive Electronics division and is focused on making the vehicles our thir...